Date Posted:
1/19/2022FSLA Status: Non-Exempt
Compensation: 909 (Salary determined by experience.)
Work Days: 242
FTE: 8 hours per day
Position Summary:
Provide customer assistance across the range of HR activities from hire to retire. The HR Solutions Specialist is a key supporter of the HR strategy execution that works toward creating a great place to work. Through the use broad knowledge of and passion for Human Resources, professionalism, and people skills, the incumbent will assist in creating the ultimate customer service experience. This means impacting and improving our customers’ lives by delivering solutions and equipping them with the information they need.
Essential Duties:

• Serves as the first point of contact for walk-in and in-coming calls from customers to the HR Department
• Utilizes empathetic and reflective listening skills to first understand the customer’s issue then either addresses it personally or ensures that a warm hand-off occurs to the proper HR team member
• Partners closely with the HR teams (Employee Engagement, HRIS, Compensation, & Benefits) to ensure that that the issue is properly addressed
• Works to continually upgrade knowledge and skill base relating to HR programs including knowledge of CBAs and Board policies, regulations, procedures and processes
• Keeps current on applicable state and federal laws affecting HR policies and practices
• Assists in assessing process impact, process improvement, or service rollouts and training
• Completes routine forms and returns them to customers
• Performs tasks in regards to HR record keeping in accordance with Board policies and regulations
• Assists in coordinating recruiting, hiring and on-boarding processes
• Delivers high-quality service to customers responding to queries and advising on department practices
• Provides HR support, guidance, and advice about human resources issues
• Performs other tasks connected with personnel administration

Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Minimum Qualifications (Knowledge, Skills and/or Abilities Required):

• Minimum of two (2) years of work experience in Human Resources
• Excellent customer-service skills
• Basic knowledge and understanding of recruiting, hiring, benefits and employee relations
• Strong computer skills and basic knowledge or HRIS and/or Applicant Tracking Systems
• Effective verbal and written communication and interpersonal skills
• Willing to work additional hours as needed/required during peak times
• Ability to multi-task
• Ability to work effectively and cohesively in teams as well as independently
• Regular attendance is required

Preferred Qualifications (Knowledge, Skills and/or Abilities Preferred):

• Associates degree or higher in a related field

• Relevant experience may be substituted for formal education at a 2:1 ratio. Therefore, for every 1 year of college lacking, 2 years of directly relevant experience may be substituted.

Working Conditions and Physical Requirements:
The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to sit and stand for extended periods of time.
• Exhibit manual dexterity to enter data into a computer.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, climb stairs, walk, reach and lift up to 25 pounds.
• The noise level in the work environment is usually moderate normally performed in an office environment

This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by the supervisor or appropriate administrator. Oklahoma City Public Schools reserves the right to, update, revise or change job duties as the need prevails. This document is for communication only and not intended to imply a written or implied contract of employment.