Xpress Urgent Care is a full-service walk-in clinic with highly trained and professional staff. Our clinic was founded in 2012; however, we have been providing Primary care Services since 2007 with a huge patient satisfaction rate. We offer numerous medical and urgent care services to suit your family’s needs. With multiple examination rooms equipped with modern examination beds and equipment, our highly experienced providers and medical professionals are available to provide high-quality care for a variety of conditions, illnesses, and injuries.

The Front Desk Receptionist supports Xpress Urgent Care by interacting professionally with patients and managing administrative tasks for the clinical team. The Front Desk Receptionist is responsible for assisting with duties to help the practice run smoothly.

A. Essential Duties

1. Serves patients by greeting and helping them, maintaining records and accounts.
2. Creates a welcoming atmosphere by greeting patients and visitors in person or on the telephone, and answering or referring inquiries.
3. Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance with Company policies and HIPAA requirements.
4. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
5. Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
6. Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
7. Ensures availability of treatment information by filing and retrieving patient records.
8. Maintains patient accounts by obtaining, recording, and updating personal and financial information.
9. Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
10. Contributes to team effort by accomplishing related results as needed.
11. Optimizing provider schedules and patient satisfaction with efficient scheduling.
12. Checks in and checks out patients in a timely, friendly manner.
13. Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time.
14. Comforts patients by answering any questions they may have.
15. Obtains patient identification and insurance information.
16. Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements.
17. Helps respond to medical emergencies, if necessary.

B. Additional Duties

1. Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
2. As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

Education:

• High School Diploma or equivalent required.
• Bachelors’ Degree from an accredited college or university, with major in business, marketing, health care or related field preferred. A comparable amount of experience would be acceptable.

Experience:

• Experience in medical field is highly desirable.
• Medical Terminology is highly desirable.
• Knowledge of government CMS regulatory requirements is preferred.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.
• eClinicalWorks electronic medical records system knowledge a plus.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Urgent care center

Medical specialties:

• Urgent Care

Schedule:

• 12 hour shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Required)
• EMR systems: 1 year (Preferred)

Work Location: In person