Our team is growing at The RealReal, and we’re seeking experienced salespeople to help drive new consignment business. The Luxury Manager (LM) is a key Outside Sales position and drives new business by acquiring consigned items from new clients within an assigned territory. If you’re customer-obsessed and self-motivated to “win” in an in-home appointment based, quota-driven sales environment, this could be the perfect fit!

What You Get To Do Every Day

• Work to convert marketing generated leads into new clients, and self-generate new business by prospecting and activating lapsed leads
• Connect with clients to drive consignment activity through daily outreach and in-home appointments
• Leverage strong client relationships to gain referrals for new business
• Procure consigned goods from clients and ship to ecommerce centers on their behalf
• Outreach daily to leads and clients
• Provide an outstanding client experience
• Review contract with clients
• Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources
• Partner with Consignor Relations team to proactively resolve client issues or concerns
• Regularly spend more than 70% in the field building client relationships and acquiring consigned items
• Other duties as required

What You Bring To The Role

Minimum Requirements

• 3 years direct sales experience with a proven track record for success in a direct sales role or a quota-carrying retail role
• Ability to quickly build rapport and establish trust and credibility with clients
• Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele
• Self-motivation and drive to achieve results
• Stellar communication skills – both written and verbal; Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience
• Proven ability to build lasting relationships with clients and colleagues
• Self-motivated, proactive, dedicated, and results-oriented with a strong ability to work independently in a fast-paced work environment
• Strong organizational and follow-up skills 
• Team-focused mentality with a passion for collaboration
• A solutions-focused mentality with a growth mindset
• Adaptability and openness to change
• Highly coachable with an eagerness to learn
• Must live and regularly meet with clients in person anywhere within assigned territory
• A current, valid driver's license (except in Manhattan, Brooklyn, and Chicago markets)
• Car insurance that meets or exceeds local requirements
• A satisfactory Motor Vehicle Record (MVR)
• Ability to travel more than 70% within designated market
• Ability to lift and move up to 25 lbs

Preferred Requirements

• Experience converting leads to close new business
• Previous experience selling luxury goods and/or services 
• Existing book of clients
• Proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite
• Ability to discuss and advise customers on general fashion trends and developments in the luxury market

Compensation | Benefits | Perks

• Base salary plus uncapped commission
• $2,000/month commission additional $500 bonus potential (at target) - top performers earning over $5,000/month
• Annual Elite Club Trip for top performers
• Monthly sales competitions (i.e. cash | prizes | site credit | stock)
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• Unlimited Discretionary Time Off (DTO) & 10 Paid Holidays

The expected salary range for this role is $60,000 - $65,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR9163 #LI-AS15 #LI-Hybrid