Responsibilities:

• Collaborate with business process leads to gather the high-level business requirements, documenting the findings and decisions within acceptable standards and templates
• Work with a multi-disciplinary team on the configuration, development and implementation of various ServiceNow modules
• Analyze the impact to integration points and ensure that design can meet the need
• Perform requirements development, analysis, and create related documentation, i.e. use cases, business process diagrams, use case realizations, user interface storyboards/prototypes, report mockups, data conversion specifications, specific to ServiceNow modules
• Create the detailed functional specifications document
• Translate requirements and work with IT on the development of implementation options to be then played back and serving as an interface to the business process leads
• Ensure traceability from business requirements through application testing
• Interface with the Testing team and help them to prepare for testing
• Review test cases, and test scripts developed by the Testing team, as well as perform spot checking to ensure functionality meets business requirements
• SME with regards to application functionality and ability to validate if a reported issue is a defect or an enhancement
• Work with the other members of the development, QA, testing and business teams to clarify requirements and application functionality
• Support and enable delivery of projects through completion
• Must be able to communicate requirements effectively to technical and non-technical stakeholders

Skills: Experience/Knowledge

• 4-5 years of hands on Business Analysis experience in a complex regulated environment
• Skillful in requirements elicitation, analysis, and management for medium to large initiatives while interacting with multiple stakeholders in a matrix organization
• Exceptional verbal and written communication skills, proficient at communicating/interacting professionally with diverse groups, clients, executives, managers, and subject matter experts
• Professional designation such as CBAP, PMP, Six Sigma or comparable methodologies strongly encouraged
• Proficient with industry-standard, structured business analysis techniques, and practices
• Strong experience with Microsoft tools such as Word, Excel, Visio, PowerPoint, Teams; preferred exposure to Azure DevOps and/or ServiceNow Agile Development
• Exceptional verbal and written communication skills, proficient at communicating/interacting professionally with diverse groups, clients, executives, managers, and subject matter experts
• Professional designation such as CBAP, PMP, Six Sigma or comparable methodologies strongly encouraged
• Proficient with industry-standard, structured business analysis techniques, and practices
• Strong experience with Microsoft tools such as Word, Excel, Visio, PowerPoint, Teams; preferred exposure to Azure DevOps and/or ServiceNow Agile Development