A/V Support Technician with Spanish

Raleigh, NC

Job Summary 

The IS&T Audio Visual (A/V) support technician role will be responsible for implementation and support of video conferencing and conference room audio/visual solutions. 

Duties and Responsibilities 

• Perform conference room health checks to ensure audio visual and video conferencing systems are operating at optimal conditions

• Resolve and track support requests and incidents, escalate issues to proper support teams

• Support A/V upgrades, installations and vendor activities

• Must have: Spanish Language competency

• Support and troubleshoot Apple devices (Apple TVs, iPads, MacBooks, iMacs)

• Track and document A/V inventory

Key Qualifications 

• Good understanding of video conferencing and AV switching and control hardware (Cisco, Crestron, Extron preferred)

• Good understanding of network technologies and security concepts

• Excellent problem solving abilities

• Able to multitask in a dynamic and fast-paced environment and complete tasks on time

• Able to communicate effectively with personnel at all levels (staff to executive)

• Able to quickly adapt to new technical concepts and tools

• Ability to lift up to 50 lbs

Experience and Education 

• 1 years related experience

• Certified A/V Technician preferred