Position: Project Coordinator

Location: McLean, VA OR Plano, TX (Hybrid)

Long term contract

Job Description:

Service Management Project Coordinator, a self-driven individual responsible for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes, etc.

• Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance
• Managing several key/strategic projects at any given point in time preferably for ITSM
• Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfactionHandling commercial acumen i.e.
• Estimation, Budgeting, Earned Value Analysis, Maintaining GM & maintaining strong business communication, presentation, and conflict management Maintaining and delivering quality metrics, burn-down charts, progress, and status reporting at the Portfolio level;
• Managing relationships & status reporting within the organization, with clients & applicable third parties
• Managing internal and external dependencies for the projects and tracking a plan to deliver the program goals, including the technical implementation plan
• Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables
• Scope (requirements)/ backlog management, quality management, and risks and issues management create & manage end-to-end program plans
• Accountable for end-to-end delivery of overall project
• Accountable & lead to deliver agreed solutions with agreed qualitya.
• Graduate (minimum), MBA (IT/Operations) is preferredc. ITIL or ITSM certifications preferred. PMP certification is desirablee.Detail-orientedg. Strong oral and written communication skills with the ability to communicate technical information in non-technical languagei. Ability to organize, delegate, and leverage resources to accomplish objectivesk.
• Customer-focused mindsetm. Passion for analyzing problems, designing creative solutionso. Close attention to detail and accuracyq. Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management
• Deadline-driven and results-oriented
• Comfortable with and effective use of MS Office applications especially MS Project (proficiency expected)
• Strong customer service orientation
• Supervisory skills and the ability to leverage support from other parts of the organization
• Ability to work with all levels of client and internal resources
• Thrives in a collaborative environment
• Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM, or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred)
• 8-10 years of minimum project management experience in IT