Details:

Role: Cloud Infrastructure DevOps Engineer

Location: Austin, TX (residents will have to report on-site a few times a week in our future office location at Austin, Tx. )

Employment Requirements: Must be willing to be converted to FTE

Role Summary:

Our Cloud Infrastructure DevOps team plays a pivotal role in designing and deploying robust infrastructure solutions to support SAP products and services. We are an automation-first organization, prioritizing the deployment of all our cloud resources via automation to enhance efficiency and consistency. Our engineers collaborate closely with internal product teams and customer-facing units to deliver adaptable and scalable code that meets the requirements of our diverse clientele. Candidates will have the opportunity to work across various cloud providers using a wide range of Infrastructure as Code (IaC) tooling and practices, developing provider-agnostic solutions that ensure seamless functionality across different platforms. Our infrastructure supports a broad client base, including local, state, and federal government agencies, as well as private sector organizations engaged in government-related missions.

RESPONSIBILITIES

• Follow runbooks to deploy customer infrastructure using terraform. Collect logs and troubleshoot errors from runs, escalating to senior team members as needed.
• Manage infrastructure configuration using ansible playbooks by following runbooks. Log ansible output and troubleshoot errors.
• Use GitLab with multiple repositories to maintain customer infrastructure and create merge requests for changes to customer infrastructure.
• Deploy containerized services using existing runbooks.
• Be able to perform basic network troubleshooting: host connectivity to services, routing, service availability.
• Contribute to technical documentation to network, system design, and governance.
• Participate in documenting standard operating procedures including knowledge base articles.
• Operate in a security-first mindset, performing all other responsibilities with security in mind
• Use existing monitoring infrastructure to review and troubleshoot customer issues.
• Create prompts for generative AI elements embedded in applications and infrastructure consoles.

KNOWLEDGE AND SKILLS

• Knowledge of at least one cloud service provider: AWS, Azure, or Google Cloud Platform
• Able to run terraform commands following a runbook, familiarity with basic terraform commands
• Understands what CI/CD is, what pipelines are and why they are used
• Exposure to at least one programming or scripting language, with bash, python, HCL, or ansible being preferred.
• Understands user AAA (authentication, authorization, and accounting) and has had exposure to some form of non-local authentication (LDAP, Active Directory)
• Understands logging and knows where to look for local system logs
• Working knowledge of networking: ip routing, subnetting, network troubleshooting.
• Ability to navigate a Linux system: change directories, execute programs, change file and directory permissions, read & modify files
• Working knowledge of Jira

Minimum qualifications:

• Bachelor s degree in Computer Science or equivalent practical experience.
• Have effective time management, communication, and decision-making, skills.

• 2-5 years experience managing SaaS platforms / datacenter operations experience
• 2-5 years experience with automated product deployment and infrastructure buildouts.
• 2-5 years experience working in a software development-focused company
• Have an engineering and an automation first mindset.
• 2-5 years experience in Software Development, Automation, Orchestration, CI/CD and use of configuration management tools
• Knowledge of modern monitoring tools including APM, RUM and synthetic monitoring
• Detail oriented and organized with the ability to prioritize work and complete work within expected timeframes.

Regards

Karthik