Job Summary:

The Print and Mail Service Representative will be required to cover different customer accounts supporting the print production department performing tasks such as customer service/intake, job entry operating basic copier equipment and maintaining reporting logs. Additionally, may be required to cover extended periods at accounts due to special projects or unforeseen circumstances/absences. 

Primary Responsibilities:

• Provide excellent customer service skills and fulfil intermediate contracted customer requirements.
• Operate office copiers (print, mail functions).
• Perform quality inspection before, during and after output of each production run.
• Problem solves issues to complete production, delivery, and output requirements.
• Point of contact to receive, review and electronically log customer jobs.
• Maintain reporting logs and information for billing.
• Distribute supplies as required.
• Organization of files, emails, and production schedule.

Skills and Qualifications:

• Minimum of (3) years' experience in a Customer Service role.
• Basic technical troubleshooting skills and adaptability to learn print production workflow.
• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
• Ability to learn multiple tasks at accounts and continue daily operations when main operator(s) are out of the office.
• High School Diploma or equivalent.
• Must be able to stand for long periods of time, walk, bend, and reach and lift up to 50 lbs.

Additional Benefits:

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.
• Substantial growth opportunities for future career development within a supportive and collaborative company culture. 

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