2276 Field Service Technician II Jobs in United States

Xerox
Norwalk, CT | Full Time
$71k-96k (estimate)
1 Month Ago
Field Service Technician
Laconia, IN | Full Time
$76k-95k (estimate)
2 Weeks Ago
Field Service Technician
Palmyra, IN | Full Time
$76k-95k (estimate)
2 Weeks Ago
Field Service Technician
New Salisbury, IN | Full Time
$76k-95k (estimate)
2 Weeks Ago
Field Service Technician
Greenville, IN | Full Time
$76k-95k (estimate)
2 Weeks Ago
Field Service Technician
New Middletown, IN | Full Time
$76k-95k (estimate)
2 Weeks Ago
Field Service Technician
Pekin, IN | Full Time
$76k-95k (estimate)
2 Weeks Ago
Field Service Technician
Harrods Creek, KY | Full Time
$77k-96k (estimate)
2 Weeks Ago
Field Service Technician
Pewee Valley, KY | Full Time
$76k-95k (estimate)
2 Weeks Ago
Field Service Technician
Wellington, KY | Full Time
$76k-95k (estimate)
2 Weeks Ago
Field Service Technician
Louisville, KY | Full Time
$77k-96k (estimate)
2 Weeks Ago
Field Service Technician
Forest Hills, KY | Full Time
$72k-90k (estimate)
2 Weeks Ago
Smiths Inc
Charlotte, NC | Full Time
$59k-77k (estimate)
Just Posted
Adaptec Solutions
Honolulu, HI | Full Time
$64k-81k (estimate)
2 Days Ago
Gulf Ice Systems
Pensacola, FL | Full Time
$59k-75k (estimate)
3 Days Ago
Edp Renewables North America Llc
Chalmers, IN | Full Time
$67k-86k (estimate)
4 Days Ago
Emsar
New York, NY | Other
$72k-89k (estimate)
5 Days Ago
Adaptec Solutions
Lincoln, IL | Full Time
$57k-73k (estimate)
7 Days Ago
Baxter International Inc.
Largo, MD | Full Time
$74k-94k (estimate)
7 Days Ago
Hamilton Medical Group
Oklahoma, OK | Other
$59k-74k (estimate)
1 Week Ago
Baxter International Inc.
Asheville, NC | Full Time
$68k-85k (estimate)
1 Week Ago
Adaptec Solutions
Sacramento, CA | Full Time
$66k-84k (estimate)
1 Week Ago
Adaptec Solutions
Las Vegas, NV | Full Time
$63k-80k (estimate)
1 Week Ago
Avidex Industries, Llc
Redmond, WA | Full Time
$58k-77k (estimate)
1 Week Ago
Baxter International Inc.
Moorestown, NJ | Full Time
$84k-106k (estimate)
1 Week Ago
Baxter International Inc.
Kutztown, PA | Full Time
$79k-99k (estimate)
1 Week Ago

Field Service Technician II

Xerox Norwalk, CT
$71k-96k (estimate)
Full Time | Wholesale 1 Month Ago

City: Norwalk

State/Province: Connecticut

Country: United States

Department: Technical Customer Services

Date: Thursday, December 8, 2022

Working time: Full-time

Ref#: 20021067

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Seniority Level: Entry Level

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com.



Purpose:


  • Added to Job Family Technical Customer Services - CS in scan/refresh process
  • Accountable for providing service to Xerox customers based on assigned equipment & geographic location.
Scope:


Specific:

  • Individual Contributor. Interfaces both internally within functional area (services) as well as with external customers in providing service that delights the customer.

General:

  • Intermediate level job with some work experience
  • Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
  • Identifies problems in straightforward situations, and makes sound decisions using standard procedures
  • Works within established procedures with a moderate degree of supervision


Primary Responsibilities:

  • Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.
  • Manage call activity; perform call close administrative requirements.
  • Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required.
  • Adhere to proper escalation procedures to resolve customer issues.
  • Provide customer training on assigned products in accordance with current field procedures.
  • Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles)
  • Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team.
  • Assist other service reps as required with; call support, knowledge sharing & problem resolution
  • Utilize work and achieves business results (PEP metrics) management processes that maximizes productivity
  • Takes ownership for customer & technical problem resolution with minimal support required.
  • Participates in discussions on focus areas or processes.
  • Accepts / shares responsibility for being a subject matter expert / coordinator for key business processes (i.e. parts, asset tracking, retrofits)
  • Manages and plans activity to ensure productive workday.
  • Responsible for a full assigned workload territory with minimal assistance.
#LI-JT1

WEBSITE

xerox.com

HEADQUARTERS

ALBANY, NY

SIZE

>50,000

FOUNDED

1906

TYPE

Public

REVENUE

$5B - $10B

INDUSTRY

Wholesale

About Xerox

Xerox is a Connecticut-based technology company that provides digital scanning and printing devices, document management, and other graphic communications solutions.

Show more

Xerox
Full Time
$54k-71k (estimate)
Just Posted
Xerox
Full Time
$54k-71k (estimate)
5 Days Ago
Xerox
Full Time
$77k-97k (estimate)
1 Week Ago