Primary Responsibilities:

• Perform equipment modifications to Military standards/specifications.
• Install Xerox and 3rd party equipment onboard Navy vessels.
• Diagnose and repair all scoped equipment.
• Perform remote service support to the Navy.
• Deliver technical repair training to Navy personnel via classroom setting.
• Supply and Parts ordering, tracking, delivery and overall management.
• Must be able to lift 50 lbs.
• Must be able to bend, climb and kneel.
• Anticipates customer needs and identifies appropriate alternatives.
• Provide a support role during the rollout of the technical solutions and equipment installations.
• Provide service activity, repairs, retrofits, and maintenance activities on Xerox equipment.
• Manage relationships with the client to optimize customer satisfaction.
• Ability to travel on short notice if required.
• Must have or be able to obtain Secret clearance.

Desired Skills:

• Prior Navy or Military Veterans are desired.
• Strong interpersonal and communication skills
• Ability to successfully interact with Military Officers
• Ability to multitask and prioritize many initiatives simultaneously.
• Quick learner – not shying away from understanding technology.
• Team player who is comfortable taking direction and collaborating with team
• Ability to manage/work in a cross-functional team/environment.
• Good interpersonal skills, comfortable meeting new people, characterized by professional, self-confident, and friendly demeanor.
• Ability to grasp technical information of Xerox products.
• Proven ability to communicate and influence at all levels of the business.
• Experience in a field-based service role.
• Skills in the use of diagnostic tools, such as multi-meter’s
• Good communication and reporting skills.
• Self-starter, the successful candidate will be well organized, operating with minimal supervision.

Pre-requisites:

• Able to work independently.
• Must be able to travel (passport required).
• Candidates must possess or can obtain a DOD Secret Clearance.
• Intermediate computer skills (Microsoft Office 365, SharePoint, One Drive) required.
• Experience with troubleshooting application & network related issues with equipment.