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ROLE AND RESPONSIBILITIES
Working as a Technical Support Associate 1 for WyreStorm Technologies Corp, responsibilities include the
following:
· Receive, issue and test RMA’s for WyreStorm Technologies
· Accept questions or concerns of all WyreStorm customers in the form of calls, E-mails and online chats. To
solve each question or concern in a timely manner using all resources including management and testing
equipment.
· Assisting in updating stock inventory when necessary.
· Maintaining complete and accurate documentation to coincide with labor and duties preformed.
· Assistance in design inquiries from all WyreStorm customers
· Come to work as scheduled and consistently demonstrate dependability and punctuality.
· A one week per month on call is required. Employee will be compensated for this.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Qualifications include an associate’s degree in Information Technology or related field or a minimum of 2 years’
experience in an AV or IT related position.
REQUIRED SKILLS
· Able to work effectively with a team or alone.
· Able to handle stressful situations in an appropriate manner.
· Proficient in computing and troubleshooting software and hardware concerns.
· Ability to multi-task and handle several requests efficiently.
· Within the first year of employment you must train and achieve the AV Technologist certification.
Full Time
Durable Manufacturing
$59k-74k (estimate)
03/15/2024
05/13/2024
wyrestorm.com
USHERS, NY
25 - 50
2010
DEREK HULBERT
<$5M
Durable Manufacturing
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