Summary

Inspects, washes, folds, and stores all laundered supplies for guest rooms and Food & Beverage outlets. Adheres to specific Brand Standards as instructed.

Inspects, washes, folds, and stores all laundered supplies for guest rooms and Food & Beverage outlets. Adheres to specific Brand Standards as instructed.

Job Duties

• Separates linen according to classification, fabric and color
• Counts all soiled linen and records the totals
• Operates washers and dryers as per established procedures
• Loads and unloads washers and dryers
• Sorts out stained linen for soaking and re-washing
• Folds, stacks, hangs and stores all laundered linen
• Separates, counts and records damaged linen and places it in designated area
• Records discarded linen in discard file
• Cleans dryer filters as scheduled
• Reports equipment malfunctions promptly to the supervisor
• Keeps supplies and storage area orderly at all times
• Cleans all equipment and work area daily.
• Maintains par stock of laundry and cleaning supplies. Informs supervisor of supplies needed
• Assists with monthly inventories
• Prepares stationery and laundry bags for guest rooms
• Processes and wraps glasses, if needed
• Reports any hazardous conditions or malfunctions of equipment to management
• Answers telephone and relays messages
• Turns in lost and found items
• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

• Maintains a professional image, including appearance, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications

Educational/Vocational Preparation:

• Some high school education (grade 9) preferred

· Some high school education (grade 9) preferred

Experience:

• Previous hotel laundry experience preferred; however, ability gained through 1 years related employment (customer service) or on-the-job training may substitute for food service experience

· Previous hotel laundry experience preferred; however, ability gained through 1 years related employment (customer service) or on-the-job training may substitute for food service experience

Additional Skills:

• Ability to learn and maintain franchise standards and procedures

• Ability to follow schedule and ability to perform physical labor

• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions

• Must have ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management

· · Ability to learn and maintain franchise standards and procedures

• Ability to follow schedule and ability to perform physical labor
• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions
• Must have ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
• Must have ability to positively communicate with guests and co-workers.

· Must have ability to work within scheduling guidelines.

• Must have ability to work within scheduling guidelines.

Physical Demands:

• Walking and Standing: Frequently (for entire shift).

• Walking and Standing: 100%

• Must be able to carry 40 lbs. up to 25 feet.

• Lifting, Push/Pull: 95%

• Ability to lift up to 25 lbs. regularly.

• Must be able to lift 40 lbs. to the waist, chest, and above the head.

• Ability to push laundry cart (up to 100 lbs) regularly.

• Sitting: none

• Bending, Stooping, Reaching: 95% (throughout the entire shift).

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:

• Inside: Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Rarely exposed to weather conditions

· Inside: Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Rarely exposed to weather conditions