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Job Description Summary

The Guest Services Representative is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

• Summary

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The Guest Services Representative is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned

Essential Job Functions

• Performs daily Front Desk functions such as guest check-in and –out, answering phones, completion of shift check-list, processing related transactions, etc.
• Directs owner and guest requests to correct department. Responds courteously, efficiently and professionally to guest service requests.
• Performs light administrative duties such as sending a receiving faxes, making copies, sending e-mail

correspondence

• Greet, register, establish necessary credit for and issue keys appropriately to guests.
• Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
• Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
• Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
• Communicate with other departments as needed via telephone and two-way radio.
• Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
• Make, confirm and cancel

reservations for guests or answer a variety of questions for guests pertaining to their reservations.

• Balance all cash receipts and work performed during shift and performs a bucket check on shift.
• Distributes guest and staff mail and messages as necessary.
• Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

• Additional Job Description

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Recreation: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person