Position Summary:

The Hybrid Sales Representative works as an ambassador and is responsible for establishing and maintaining good relationships with customers based on the branch territory. Conducts sales from both inside the office and out in the field. Must build trust and act as support for prospects, ensuring they lead to potential and future sales. Responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary. Excellent social skills allow the fostering of strong relationships.

The Hybrid Sales Representative must maintain a professional attitude with sincerity and enthusiasm, reflecting the organization's commitment to our customers. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes to better communicate with the customer. The Hybrid Sales Representative will also work with vendors and product specialists in your territory to provide value-added support to customers within your territory. Stay current with promotional events and sales.

Essential Duties and Responsibilities:

• Conduct sales calls and communicate with customers daily.
• Conduct face-to-face meetings with customers.
• Build and maintain relationships with new and repeat customers.
• Maintain records of all sales leads and/or customer accounts.
• Educate customers on how products can benefit them financially and professionally.
• Sell the company's products to customers within a given territory.
• Monitor the company's industry competitors, new products, and market conditions to understand a customer's specific needs.
• Answer incoming phone calls and assist customers with inquiries and/or sales, promptly, courteously, and effectively.
• Follow-up calls to customers regarding order status, as needed.
• Listen and understand customer needs and offer solutions and support.
• Communicate to customers about products' different features and answer questions they may have.
• Cross-sell or up-sell products to customers to increase purchase amounts.
• Drives web sales business with existing and potential customers.
• Respond courteously and swiftly to customer inquiries and/or complaints.
• Other duties as assigned.

Position Qualifications:

Education:

• A high school diploma or GED is required.
• A College degree in marketing or a related field is a plus.

Skills/Experience:

• Sales/Customer Service experience
• Solid communication and interpersonal skills.
• Self-starter.
• Detail-oriented.
• Excellent understanding of sales principles and customer service practices.
• Knowledge of customer and market dynamics and requirements.
• Ability to read, write, and effectively communicate with customers, peers, and management.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service..
• Ability to think outside the box.
• Adherence to the Employee Handbook and Code of Conduct.

Reporting Structure within the Organization:

• Reports to the Regional Sales Manager.
• No supervisor responsibilities in this position.

Work Environment:

• Sales office at the local branch for your assigned territory.
• Travel within assigned sales territory; outside of a formal office when needed.

Benefits:

• Medical
• Dental
• Vision
• Supplemental benefits
• Company-paid life insurance
• Company- paid Short-term and Long-term Disability
• 401k and company match

This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the company’s discretion. Nothing in this description changes or is intended to change the employment-at-will relationship with the company. “Employment at-will” means the employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

Posted by: #LI-JG1