This position is responsible for providing support to United States based Health and Benefits Consultants and Clients. Within this role, as a member of North America client team, you will collect and analyze data that informs strategic business decisions. The expectation will be to produce several clients facing analytical reports efficiently and accurately.

Your role on individual projects will include elements such as data collection from vendors/ carriers, data validation, data extracts, conducting focused analyses, developing executive summary for senior H&B stakeholders & client presentations, developing management reports and other activities. 

You will continually learn about North America health and benefits concepts and principles and apply these skills in a global environment. Finally, you will interact with other members of our United States Health and Benefits team and can make important contributions to process improvements and new analytical tools.

This position requires an analytical mind who is detail oriented with work product and outputs using Microsoft Office tools. The position also requires the ability to accurately execute written and verbal instructions.

The Role

Manage NQTL operational data portion of parity assessment, including:

• Prepare NQTL carrier operational data requests on behalf of each client/carrier
• Coordinate with Project Manager regarding sending requests, timing, status, and follow-up
• Attend internal and client kick off meeting with QTL/NQTL team 
• Monitor carrier and vendor responsiveness to data requests
• Validate completeness of response and report any issues or impact to timeline proactively to Project Manager
• Complete initial review of carrier responses for parity projects
• Map carrier responses to appropriate section of NQTL document
• Cite specific reference, criteria, and example(s) for each response
• Draft gap analysis based on documents reviewed including master templates and client specific responses
• Collaborate with health management senior reviewer and Project Manager to conduct follow up calls/emails with carriers/vendors as needed for clarification and submission of additional documentation
• Support the overall completion of the NQTL operational data component of the report
• Schedule meetings and coordinate efforts of colleagues
• Participation in weekly or bi-weekly project status calls as needed
• Participate in MHPAEA office hours as needed
• Maintain materials/documentation in a manner consistent with WTW work processes and peer review standards (e.g., filing of drafts, deliverables, client and carrier documentation)