LEAD STUDIO AMBASSADOR @ FLAGSHIP FLATIRON ACUPUNCTURE STUDIO

WTHN is mking modern wellness rooted in Traditional Chinese Medicine accessible. We offer acupuncture, cupping, and ear seeding services as well as a curated wellness boutique. Our Flatiron studio is a beautiful healing oasis where our clients come to escape and heal.

This role will report directly to the Studio Manager and ASM.

THE RESPONSIBILITIES

• Able to prioritize tasks and pivot to the needs of the business including booking appointments, changing appointments, and helping clients book over the phone and through our website
• Upholds operational policies, procedures to optimize performance and ensure consistent client experiences.
• Able to uphold HIPAA compliance throughout the studio
• Provide exemplary client experience through exceptional hospitality
• Fosters a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house.
• Support Management team with admin tasks such as ordering, scheduling, and goal tracking
• Assists in merchandizing and stocking the sales floor
• Passion for selling product and loves to teach clients about new arrivals.

THIS ROLE IS FOR YOU IF…

• You have superior customer service skills and are a “hospitality champion” among the team, leading by example in each client interaction. You can provide exceptional service in person, on the phone, and via email - no matter how difficult the situation.
• You are a self-starter with high-energy and a positive attitude.
• You are comfortable working both independently and alongside a team.
• You have a passion for wellness and helping people.
• You are highly organized with the ability to prioritize tasks.
• You can communicate clearly and professionally with your leadership, teammates, and clients.
• You take feedback well and are constantly striving to learn and evolve in your work environment.
• You are available to work flexible/non-traditional hours including at least one weekend day weekly and some holidays
• Strongly preferred: 1 years experience working in a retail environment with experience taking a leadership role in a brick & mortar retail or service business

Job Type: Part-time

Pay: $18.00 - $19.00 per hour

Expected hours: No more than 25 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• What does hospitality mean to you?
• Why does a position at WTHN interest you?
• What is your daily availability?

Work Location: In person