General Summary: A non-exempt, clerical position responsible for greeting, assisting, routing incoming telephone calls in a prompt, courteous, and professional manner.

Benefits: At Wright State Physicians our core values are Wisdom, Integrity, and Compassion. We value our employees, patients, and students as our most important mission/purpose. We offer a competitive salary and excellent full-time benefits, including:

• Medical Insurance with HSA
• Dental Insurance
• Vision Insurance
• Vacation
• 10 Paid Holidays
• Sick Pay and Short and Long Term Disability
• Tuition Remission with Wright State University
• A generous 7.5% company contribution to an employee 401(a) with 100% vesting
• 403(b)
• and more!

Essential Job Responsibilities:
1. Promptly and professionally answers incoming calls and electronic communication, greeting callers, providing information, transferring calls.
2. Offering transfer or redirection of calls as needed for return calls.
3. Routes urgent calls appropriately.
4. May perform clerical duties, such as typing, scheduling appointments.
5. Responds to medical records requests timely.
6. Uploads documents into electronic health records for quality assurance.
7. Answers simple questions and assists with determining direction of where calls should go.
8. Informs supervisor of equipment malfunction.
9. Other duties as assigned.

Education/Certifications: High school diploma or equivalent.

Experience: 1-3 years' experience in customer service or reception, preferably in a health care environment. Must have customer service experience.

Other Requirements: The employee is expected to protect the privacy of all patient/client information in accordance with Wright State Physicians privacy policies, procedures and practices as required by Federal (and State) law and in accordance with general principles of professionalism as a health care provider.