Description

WHO WE ARE

Founded in 2016, Wrench is the fastest-growing, venture-backed automotive technology startup with a mission of removing the hassle around vehicle ownership. Our mobile-first automotive solutions span the vehicle lifecycle, ranging from pre-purchase vehicle inspections, vehicle diagnostics, mobile maintenance and repair, and partner offerings such as vehicle cleaning. Wrench services all makes and models, foreign and domestic, and offers the best customer service in the game.

Join a team that is disrupting the automotive industry by building intelligent Consumer and Fleet products, solving highly complex last-mile logistical problems involving vehicle service and maintenance, diagnostics, parts, technician scheduling, fixed pricing and services automation. Help us make vehicle care hassle free, intuitive, intelligent and data driven.

WRENCH CULTURE AND VALUES

Our Mantra Where there’s a WRENCH there’s a way!

Customer Centric At the heart of our business are our customers. From product ideation to when a customer leaves a review, we keep their needs at the forefront of our work.

Focused on Fundamentals At our core, we embrace a steadfast commitment to excellence by placing unwavering emphasis on mastering the fundamentals, fueling our relentless pursuit of success.

Team for the Dream We support and respect each other in our challenges as much as celebrating our solutions. We are committed to building a diverse team and an inclusive, collaborative work environment. 

Fix It Forward We are problem solvers. We come with a curious mindset to work towards a solution, knowing that we’ll leave it better than we found it. 

Clear is Kind Communicating is our secret to success. We’re transparent in our work so that we deliver the best solutions to our customers. 

WHAT WE OFFER

• Company paid health, vision, and dental coverage (employee only)
• Paid vacation (amount based on tenure)
• Paid sick leave
• 6 Company paid holidays
• 3 Paid floating holidays a year (prorated for new hires)
• Stock options, if applicable to position
• 401(k) plan
• Life and AD&D insurance
• Short- and long-term disability insurance
• Accident, hospital indemnity, and critical illness insurance coverage
• Travel, cell phone, commuter, and mileage expense reimbursements
• Company provided ASE training opportunities (mobile technicians)
• Incentive bonus program, if applicable to position
• End of year wellness raffle - up to 25 gifts to win!

Requirements

JOB SUMMARY

At Wrench, Inc. our Mobile Technicians repair and maintain cars to meet our high standards. Our Mobile Technicians use their skills to diagnose, fix and prepare vehicles for our customers and partners. From repairing engines to oil changes, tune ups, brakes jobs and no-starts, our Mobile Technicians are here to help remove the hassle of vehicle ownership. 

RESPONSIBILITIES

• Conduct thorough inspections and diagnostic tests to identify vehicle issues.
• Perform a wide range of repairs, including engine, transmission, steering, suspension, brakes, electrical, and other automotive systems.
• Efficiently address and resolve breakdowns, no-start situations, and other mechanical or electrical problems.
• Perform routine vehicle maintenance tasks, such as oil changes, brake pad replacements, and fluid checks.
• Ensure that vehicles receive scheduled maintenance in accordance with manufacturer recommendations.
• Travel to customers' homes, workplaces, or roadside locations with a fully-equipped service vehicle.
• Provide services in a timely and professional manner, respecting customers' schedules and preferences.
• Utilize specialized diagnostic tools and equipment to identify issues accurately.
• Maintain and regularly calibrate tools and equipment to ensure accuracy and reliability. 
• Complete detailed repair orders, documenting all work performed, parts used, and labor hours.
• Process warranty requests and maintain accurate records of service history.
• Communicate effectively with customers, explaining diagnoses and repair options clearly.
• Provide cost estimates and obtain customer approval before commencing repairs.
• Adhere to safety guidelines and regulations to ensure a safe working environment.
• Stay up-to-date with industry trends and new automotive technologies.

REQUIRED SKILLS, EDUCATION & EXPERIENCE

• High school diploma or equivalent; automotive technical school or certification is a plus - Master Technician preferred
• Three or more years automotive mechanic experience
• Strong diagnostic and problem-solving skills
• Familiarity with a variety of vehicle makes and models.
• Must have reliable transportation
• A strong toolset that you can take on the road and ability able to handle tools required to perform automobile repair
• Flexible work hours, including evenings and weekends, to accommodate customer needs
• Valid driver's license and a good driving history
• Current vehicle insurance and registration
• Ability to work independently and efficiently in a mobile service environment
• Tech savvy and start-up mentality
• Excellent customer service and communication skills
• Ability to lift up to 50 lbs.
• Good vision to check repair work
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections
• Prolonged periods of standing 
• Must be able to work in a variety of weather conditions
• Exposure to gasoline vapors and other automobile fluids
• Ability to drive and operate an automobile for long periods of time

Wrench, Inc. is an Equal Opportunity Employer. All employment decisions at Wrench, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

PAY RANGE

$24- $33 depending on location and experience, plus bonus $10 per hour of labor billed

#D21