• Manage the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
• Working with Installation Managers to ensure service standards of Installers and installations are maintained
• Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
• Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
• Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
• Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom
• Listen and capture customer requirements to ensure the design meets or exceeds customer expectations
• Generate inspirational designs from customer requirements using our purpose-built 3D CAD software
• Confirm all details with customers before delivery and gain their sign off using our customer charters & contracts to ensure errors are minimised
• Explain key documents to customers so they are clear on what they are receiving as part of their purchase
• Present multiple approved finance and payment methods

About The Company