About The Role

Main responsibilities:

• Cover for the General Manager, and all their duties, when away from the showroom
• To support the General Manager in delivery of the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
• Managing and coaching the showroom team to deliver; sales / KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
• HR; Conducting regular 1-2-1s, performance development reviews with the showroom team and recruitment
• Working with Installation Managers to ensure service standards of Installers and installations are maintained
• Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
• Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams

About You

• Kitchen design experience is preferable but not essential
• Experience in a retail management or sales role is preferable
• You can work 40 hours a week including weekends and evenings as standard
• You are customer-focused and prepared to work in a fast-paced, ever-growing environment
• You'll have the ability to work in a large sales team and achieve key performance metrics

About The Company