Company Description

WOW Total Cleaning And Restoration is a company located in the Austin, Texas Metropolitan Area that specializes in Water Mitigation, Fire Restoration, Mold Removal, Carpet Cleaning and Reconstruction services. We pride ourselves in being a turn-key option that will also tackle any project large or small and restore your home or commercial business to its pre-loss condition.

Job Description

We are looking for an experienced mitigation project manager to lead teams in water extraction, mold and fire mitigation jobs. This candidate would create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services.

Facilitate the timely and profitable delivery of all services required to rapidly return customers' property to pre-loss condition, minimizing repairs and downtime following property damage.

Principle Duties and Responsibilities

• Exceed established targets for responding to and completing estimates on losses
• Must have the ability to read an estimate written in Xactimate
• Maintain strategic relationships with vendors and subcontractors
• Meet or exceed profitability targets on managed projects
• Plan and execute projects to completion
• Obtain written contracts and payment terms for projects
• Maintain an efficient and accurate flow of production paperwork from the job site to administration
• Coordinate resource planning of technicians, laborers, and subcontractors with scheduler
• Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services
• Coordinate estimates from subcontractors
• Order materials required for projects and coordinate delivery to the job site
• Maintain effective communication with customers and all involved parties – including third-party owners, building engineers, property managers, tenants, etc.
• Perform property inspections and complete reports
• On-call rotation

Additional Duties and Responsibilities

• Maintain project files
• Attend and assist in conducting company meetings
• Perform production work
• Perform minor repairs on company equipment and vehicles

Decision Rights and Authority

• Schedule service vehicles and technicians
• Management of the budget for projects

Working Relationships and Scope

• Works with Estimators to review and oversee job estimates
• Works with Operations Manager in hiring and training of production division personnel
• Coordinates with marketing for follow-up and job evaluation with customers
• Coordinates with the customer and administration function for the timely collection of payments

Performance Competencies

• Oral Communication–The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his / her feet. Able to communicate with customers in understandable terms effectively.
• Written Communication–Writes clear, precise, well-organized estimates, proposals, and emails. The individual edits work for spelling, uses appropriate vocabulary, and has impeccable grammar. Is able to read and interpret written information.
• Team Building–Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied—Shares credit for accomplishments.
• Planning and Organizing–Has the ability to see the overall job from start to finish. Knowing the steps to be taken, resources, and time required can effectively create a timeline for the job. Coordinates plans with other managers.
• Integrity–Ironclad. Does not cut corners. Puts company interests above self. Earns the trust of co-workers. Is intellectually honest, and does not play games.
• Excellence–Sets high, “stretch” standards of performance. Demonstrates low tolerance for mediocrity. Sets clear, fair, and aggressive goals for self and others, encouraging individual initiative.
• Customer Focus–Combines empathy for customers’ situations with time and budget constraints to effectively manage and exceed customer’s expectations.
• Technology–Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting.

Qualifications-Knowledge, Skills, and Abilities

• Education and Experience

High school diploma (or GED) plus three (3) to five (5) years of experience managing construction or restoration projects and supervising crews. Associate (2-year) degree or bachelor’s (4-year) degree in business or construction management preferred. Advanced knowledge of building construction, remodeling, or restoration. Understands the relationship between direct labor and profitability.

• Financial Reports and Budgeting

Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow, and Budgeting. Ability to review completed job costing, assess performance, and identify areas for improvement.

• Technical Skills

Proficient technical skills, experience, and certification in the areas of service the company provides.

• Mathematical Skills

Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.

• Negotiation Skills

Wins by creating advocates, not enemies, when negotiating.

• Computer Skills

Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software.

• Listening Skills

Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing a timely response.

• Preferred Certificates, Licenses, and Registrations

IICRC WTR, MLD, ASD, CD, Odor Control.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Working Conditions

• The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employees will encounter facilities where standing water and sewage may be present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.
• Noise level in the work environment is moderate to high.

Note: Must currently live in the Austin Metro Area

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Commission pay

Experience level:

• 2 years
• 3 years

Ability to Relocate:

• Austin, TX: Relocate before starting work (Required)

Work Location: In person