This position is PT permanent working on Dell, and Lenovo computers doing warranty work for those customers.

You must have experience working on desktops and laptops doing hardware replacement.

• Paid Training for Dell Certifications
• Company Cell phone
• Part-time position up to 29.5 hours/week, pays an hourly rate plus mileage reimbursement. Additionally, you will be paid an incentive of $23 for every work order completed.

Responsibilities:

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Requirements

Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs
• Must own a basic repair tool kit

If you are interested, please reply to this email answering the following questions:

What kind of experience do you have related to this position?

What appealed to you about our job opening?

What words would you current or past manager use to describe your work style?

When would you be available to start?

what days and times are you available to work?