Description

The Assistant Store Manager (ASM) at Edwin Watts Golf is responsible for promoting and maximizing the “Sure No Problem” store culture. The ASM executes the day-to-day plans and strategies developed by the Store Manager. The ASM also has shared ownership for creating positive store experience from a management, customer and employee perspective to the Worldwide Golf standard.

• Ensure each customer receives exceptional service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of the “Sure No Problem” service.
• Control shrink and expenses while ensuring sales floor is adequately stocked, signed, and merchandised is displayed to brand presentation.
• Ensure execution of all visual merchandising programs, modules, and direction while implementing floor moves, merchandising and display maintenance.
• Foster an open and honest team environment, receive and disseminate direction; actively recruit for all team positions within the store.
• Ensure compliance with all policies and procedures through regular store management, meetings, store walk-throughs and audits, etc.
• Addresses challenges, issues and opportunities in a direct, timely and constructive manner partnering appropriately with Human Resources as needed; fairly administering Worldwide Golf’s policies and procedures taking timely and appropriate actions to ensure compliance.
• Partners with Store Manager on all issues involving “on-notice” situations.
• Seek and receive feedback in a positive manner to better facilitate and execute future behaviors, build upon opportunities of improvement and effectively meet company goals and initiatives.
• Monitors company communication tools daily and adjust schedule to execute workload as needed.
• Knows and follows all company policies and procedures, including store safety standards and compliance requirements; educated store team on company expectations and monitors employee adherence. In partnership with Store Manager, addresses violations to policy in a fair, timely, and consistent manner.

Qualifications

Required Skills

• Maintain a positive, customer-centric attitude by listening, understanding and responding to customer needs while being committed to the Customer First philosophy.
• Effectively manage, direct and lead store staff.
• Communicate effectively and professionally with all associates and customers.
• Thorough knowledge of processing information and merchandise via a computer and POS register system.
• Have a working knowledge of word-processing, spreadsheet, inventory, Internet and order processing systems.
• Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively while also accurately presenting information and responding to questions; ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
• Express ideas, thoughts and direction utilizing appropriate communication methods by listening, soliciting and encouraging two-way communication and feedback.
• Freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 35 pounds at any given time.
• Operate and use all equipment necessary to run the store; ability to travel as needed (i.e., corporate or regional company meetings).
• Work varied hours/days as business dictates.

Required Experience

• 2 - 4 years of related experience