Job Description
TITLE: VOC Software QA Engineer (KB)
POSITION TYPE: Full Time (W2)
LOCATION: Berkeley Heights, NJ
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we're looking for:
We are looking for a VOC Software QA Engineer (KB) who will be responsible for solving quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. You will secure the level of quality for customers by carrying out quality collaboration with R&D team.
You will report to the R&D team at Headquarters and your primary focus is to provide customer feedback and quality issues on US market projects.
Role and Responsibilities:

• Market research on consumer VOCs, tech forums and prepare daily, weekly, monthly status report on outstanding issues and communicate with stake holders.
• Participates in activities to secure the quality competitiveness of products.
• Responsible for the verification and validation of latest test devices and software applications by creating, extending, and executing test plans.
• Participate in solving issues coming from verification department or market and improving quality of Android application.
• Assist in analyzing test data and reports to determine if design meets functional and performance specifications.
• Research in experimental test programs and frameworks to evaluate functionality, design requirements and customer expectations.
• Coordinate with various R&D teams to identify root cause and solution to market issues.
• Communicate effectively with stake holders and developers in the US and located around the globe.
• Assist seniors in preparation of progress reports, presentations.
• Handling high priority escalations of issues.

Required Experience and Education:

• 2 years of directly related experience is required in Android testing.
• Bachelor's degree in computer science or related field.
• Mobile Device Development Lifecycle.
• Knowledge in Android Smartphone, Tablet devices.
• Experience in project tracking systems like JIRA.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Bilingual, Korean Native Proficiency is must.
• MS Office Expert- MS Excel, Word, MS PowerPoint.
• Excellent interpersonal skills and great team player.
• Advanced presentation skills and ability to work effectively with other team members.
• Work under minimum supervision and tight business deadlines.

Physical Demands:
The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90% ) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.
Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.
WHAT we'll bring:
During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.
This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.