Production Supervisor - 3rd shift - NAIC4

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

We are looking for a Production Supervisor to join our team!

3rd Shift Tuesday - Friday 4:00pm - 2:30am

Why should you join the AT&T Lab team?

Our partnership allows AT&T to do what they do best by engineering and architecting the solution, while WWT provides the hands-on assembling and distribution of the integrated solution. Our Lab team provides top of the line support with the production and deployment of the Walk in Cabinets (WIC), Walk Up Cabinets (WUC), Integration Services, Platforms, FLX21 group, and assisting on handheld devices as well as recertification of smaller components, functional items, and radios.

Job Summary:

Production Supervisors are responsible for directly overseeing a team of associates and/or technicians who are accountable for meeting customer demands. Sets and delegates day-to-day tasks to achieve operational objectives. Responsibilities include leading, developing, providing training/direction, coaching and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance. Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.

Responsibilities:

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
• Ensure that the operational staff is qualified and adequately trained
• Research customer impacting issues at a level to be able to provide root cause and corrective action
• Effectively collaborate with cross functional teams to escalate issue resolution, share production status, and other instances as required by the business and daily goals
• Facilitate a fair and effective hiring process as required
• Execution on customer driven requirements
• Leading and developing a team of full-time & subcontractor diverse associates with the focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values
• Executes leadership activities (One on Ones, Employee Reviews, etc.)
• Evaluates team members performance and provides feedback
• Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance
• Promotes trust and HPT through coaching, appreciation, and recognition
• Proactively plans for upcoming production work
• Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly, and monthly production goals
• Engaged fully with enabling policy, process, Standards and Governance
• Able to address operational and personnel issues affecting their functional area
• Manages escalations from Team & Customers
• Drives collaborative activities through our operations, order operations, logistics and support teams to scale and standardize operational efficiencies.
• Works closely with support staff to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives
• Takes proactive steps to ensure best practices are shared across all shifts and among the department
• Drives the training and integration of their team, while motivating and inspiring forward progress
• Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans
• Participates in recruitment activities for their perspective teams

Education Qualifications

Bachelor's Degree Related Field preferred

Work Experience

A minimum of 5 years' progressive experience in a related field preferred

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program