** Ocean Import Specialist**

**Job Category****:** Operations **Requisition Number****:** CLIEN001959 Showing 1 location **Job Details**

**Description**

UWL is looking for multiple Ocean Import Specialists to join our new office in Long Beach, CA!

This position also provides remote flexibility once training is complete.

**Scope**

* We are seeking a candidate that will display attention to detail, commitment, professionalism, and sense of urgency

* Must have the ability to prioritize with well-developed multi-tasking skills

* Establishes and maintains positive relationships including effective, proactive communication with both internal and external customers, vendors, and government agencies

* Helps bring creative solutions and routing options to management and the customer

* Attitude to provide the highest level of service to customers

* Escalates uncommon, complex issues to the next level manager for resolution when necessary

* Excels in a team environment

**Responsibilities**

* Delivers excellent customer service

* Maintains a customer-level SOP, which outlines customers service expectations and details

* Works with agents abroad to insure timely shipment bookings

* Communicates rates/costs to agent and customers

* Tracks and traces shipments with carriers & communicates discrepancies to customer

* Corrects invoicing of fees to customers, as outlined in the customer SOP

* Preparation of freight payments and tender of bills of lading to carrier

* Confirms and communicates all import milestones to customer (e.g.: ETD, ETA, Arrival, Dispatch, Delivery, etc.)

* Meets minimum productivity and established KPI goals

**Requirements**

* 2 - 5 years import / export logistics or supply chain experience

* Detailed knowledge of ocean/air imports

* Experience with an LMS such as Cargowise strongly preferred

* Ability to work in fast paced environment, well organized

* Intermediate computer skills required including Microsoft Office

**Advantages of Joining our Team:**

* Competitive Compensation

* Benefits Package:

Medical & Prescription

Dental

FSA - Medical & Dependent Care

Disability Coverage

Life and AD&D Insurance

Employee Assistance Program & Financial Planning

* 401(k) Plan & 6% Company Match

* Paid Time Off

* Professional Development & Growth Opportunities

* Remote Flexibility

* Bonus Eligibility

**About UWL:**

UWL is a top 20 American-owned NVOCC and leading provider of global 3PL services. We take pride in delivering seamless supply chain solutions backed by a team of creative problem-solvers. We specialize in ocean transportation, air freight, project cargo, warehousing and distribution, road and rail, bulk liquid logistics, and customs house brokerage. Our proof is in our owned assets: a national network of distribution centers, dependable trucking capacity, and a user-friendly data management platform that delivers transparency and data you can count on. Wherever your freight needs to go, we can help get it there. To find out more, visit .

**About Parent Company World Group:**

Founded in 1960, World Group is a leading American-owned NVOCC, freight forwarder, transportation, warehousing, and logistics organization. We move freight through the air, across the oceans, and over the roads, from anywhere. Find out how we can help get your freight where it needs to be by visiting our website:

**WE'RE GROWING - JOIN OUR WORLD GROUP COMMUNITY TODAY!**

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Preferred**

High School or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)