ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

The Resettlement Case Aide (R&P Team) provides critical support to the R&P team, primarily through direct client services. This includes, but is not limited to, transportation assistance, appointment navigation and interpretation. 

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assisting newly arrived refugees to navigate appointments and community resources
• Conducting bus orientation for newly arrived refugees
• Providing transportation to/from essential appointments
• Interpretation for client appointments with case worker or in classes
• Keeping records of services performed through case notes and database entries
• Assisting with maintenance of case files •Other duties as assigned

• Bilingual in English and a second language (Arabic, Pashto, Dari, Swahili, Kinyarwanda, Burmese, Sango or Tigrinya.) •Ability to confidently communicate with and coach newly arrived refugees 
• Basic proficiency MS Office programs
• Intermediate speed typing skills (30-40 words per minute)
• Detail oriented and able to juggle multiple tasks and demands 
• Enjoy working in a fast paced, challenging, and multi-cultural environment.
• Able to work well with others in a professional, friendly, and flexible manner.
• Ability to problem solve independently and improve office functions independently 

• Committed to the mission, vision, and values of World Relief
• Associate degree in related field or equivalent experience
• 6 months’ minimum experience in refugee resettlement or related field
• Valid driver’s license and ability to transport clients to appointments
• Personal Christian faith and a heart for serving vulnerable people

Temporary Employees and Paid Interns have access to the following World Relief benefits:

- Employee Assistance Program (EAP)

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT:

·General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·Year-end archiving activities involve repeated lifting and bending.

·Physical, emotional and intellectual demands

·Equipment used: Employee computer (desktop or laptop), printer, and copier.

·All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.