SUMMARY:

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our guests.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

What You'll Love About Us

• Health Benefits:Medical with HSA and FSA options; three plans to choose from to fit your needs. Dental, Vision, Teladoc, Employee Assistance Program.
• Prepare for the Future:401K Retirement Plan with company matching.
• Rest and Relaxation:4 weeks Paid Time Off, 9 Paid Holidays and 2 Floating Holidays.
• Financial Peace of Mind:Company paid Short-Term Disability, Life and AD&D Insurance.
• Learning and Development:LinkedIn Learning.
• Additional Perks:Long-Term Disability Insurance, Accident/Critical Illness Insurance, Legal/Identity Theft Protection.
• Schedule:Monday through Friday
• Compensation:$55k to $60k base salary(DOE), plus bonus & retention commissions

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operate as a lead point of contact for any and all matters specific to your customers

• Build and maintain strong, long-lasting customer relationships

• Identify SOW opportunities within territory with existing guest accounts

• Completion of Annual Account Reviews for all top tier guests

• Schedule, organize, and host monthly site appreciation events at our company owned Cardlock sites

• Delivery of cards, maps, and misc. items per guest requests

• After hours on call responsibilities to include response time under two hours

• Review and management of Comparative Report for gallon fluctuation on all managed accounts

• Successfully communicate received customer requests to Customer Service using online portals while staying within Customer Services processes

GENERAL RESPONSIBILITIES:

• Promote and support company image standards
• Cross train and/or act as back up for other positions in the department
• Adheres to all city, county, state and federal regulations
• Stay familiar with the Company Handbook and Company Policies
• Communicate effectively with team members in other departments to resolve problems and provide information as needed
• Work in a safe manner at all times and report all accidents immediately

QUALIFICATION REQUIREMENTS:

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-Level
• Experience in delivering client focused solutions based on customer needs
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills

EDUCATION and/or EXPERIENCE:

Associates Degree (A.A.) or equivalent from a two-year college or technical school. 2-3 years of outside B2B Sales Experience in a similar business environment preferred. Other education/experience may be considered as a substitute.

LANGUAGE and/or COMMUNICATION SKILLS:

• Read and comprehend complex instructions, correspondence, emails and procedural manuals.
• Write simple correspondence.
• Effectively present information in one-on-one and small group situations to customers and other team members.
• Communicate with personnel utilizing Company software and customer management tools.