OBJECTIVE OF THE OFFICE/DEPARTMENT

This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

The Information Technology Services Department (ITS) provides leadership, direction, and support in the use of information technology (IT) systems and services to support the Pan American Health Organization in carrying out its mandate. ITS is also responsible for information and cyber security across the organization. ITS establishes and maintains IT-related strategies, policies, standards, and procedures. The department ensures the effective and efficient provision of information technology and telecommunication services across a geographically dispersed environment.

DESCRIPTION OF DUTIES

Under the general supervision of the Director of Information Technology Services (ITS) and the direct supervision of the Senior Advisor, Applications Development and Support (ITS/AT), the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

1. Develop and implement technology strategies and roadmaps for the modernization of Procurement Funds operations in alignment with PAHO Information Technology Strategy;

2. Oversee and coordinate the work of cross-functional teams to implement PAHO’s Procurement Funds digital transformation roadmap;

3. Monitor and assess the status and operations of platform technologies used by PAHO Procurement Funds to ensure compliance with defined enterprise architecture standards and information security policies;

4. Provide technical leadership for the implementation and operations of IT projects in support of PAHO Procurement Funds operations;

5. Lead the evaluation, selection and day-to-day management and monitoring of IT service providers and commercial solutions;

6. Manage and monitor digital transformation budgets in coordination with management of ITS and Procurement Funds departments;

7. Lead the design, implementation and integration of IT platforms and data management environments in collaboration with technical teams (combination of PAHO staff and Outsourced Service Providers) and product specialists to achieve optimal execution;

8. Direct and perform activities related to the administration and maintenance of IT environment to make sure related data and applications operate functionally and efficiently;

9. Provide technical leadership to implement the operational rules for the Procurement Funds data lake which encompass developing SOPs in coordination with business areas and supervising the operative aspects of the full life cycle of data;

10. Participate and actively contribute to all stages of the applications development lifecycle and change management processes for the delivery of new solutions and the maintenance and upkeep of delivered solutions;

11. Research and assess technology trends and the practical application of existing, new, and emerging technologies to enable PAHO Procurement Funds business needs, including Artificial Intelligence, Machine Learning and Robotic Process Automation;

12. Participate in the definition and implementation of training and change management activities related to the area of work;

13. Provide guidance and monitoring of human resources assigned to the Team through setting of clear work objectives, use of performance reviews and feedback mechanisms, regular communications, and solving interpersonal or technical conflicts; supervise staff, provide advice and guidance on issues arising from the day-to-day activities of the team;

14. Perform other related duties as assigned.

REQUIRED QUALIFICATIONS

Education:

Essential: A bachelor’s degree in computer sciences, information management, information technology or related area and a master’s degree in a field related to the functions of the post from a recognized university.

Desirable: Proven training in IT Project Management, Data Science and Cloud Technologies would be an asset

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. PAHO, considers higher educational qualifications obtained from an institution accredited/recognized in one of the following databases:

World Higher Education Database (WHED), list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/

Council for Higher Education Accreditation http://www.chea.org/search/default.asp

College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/ college navigator to support the validation process.

Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

For information on PAHO please visit: http://www.paho.org

Experience:

Essential: Nine years of combined national and international experience as a professional in information technology such as Systems Analyst, Software Engineer, Business Solutions Specialist, or similar, including a minimum of five years of experience in Financial, Procurement and/or Supply Management Systems.

SKILLS:

PAHO Competencies:

• Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.

• Respecting and promoting individual and cultural differences: Relates well to diversity in others and capitalizes on such diversity. Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.

• Teamwork: Advocates for collaboration across the Organization. Creates and encourages a climate of team- working and collaboration across the Organization; sees cooperation as a key Organizational priority and creates collaborative systems and processes to achieve Organizational goals.

• Communication: Foresees communication needs of audience and targets message accordingly. Facilitates open communication; encourages others to share their views openly and takes time to understand and consider their views. Writes down ideas in a clear, structured, logical and credible way; drafts and supports the development of guidelines, policies and procedures. Shares relevant information openly and ensures that the shared information is understood; considers knowledge sharing as a constructive working method and demonstrates awareness of the Organization.

• Producing Results: Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs. Aligns projects with Organization’s

mission and objectives. Consistently solves own and team’s problems effectively as needed. Takes responsibility. Proactively engages in projects and initiatives, accepting demanding goals, in line with Organizational Strategies and Program of Work. Demonstrates accountability for work of team and sets an example, while explicitly articulating lessons learnt for own and team’s benefit.

• Moving forward in a changing environment: Actively supports Organizational change initiatives and demonstrates personal commitment to them, including when faced with new demands; proposes workable solutions to challenging situations. Engages in positive responses to a changing environment and promotes workable solutions to achieve own and team’s results. Welcomes, and actively seeks to apply, new ideas, approaches and working methods and technologies in order to improve own and/or team’s work processes and results; demonstrates commitment to Organizational change initiatives.

• Ensuring Effective use of resources: Sets specific, measurable, attainable, realistic and timely objectives for own team and/or the Organization; systematically analyses and anticipates priority projects for own team and allocates necessary resources to achieve them; identifies the cross-Organizational resources needed for large- scale projects in line with key Organizational objectives. Anticipates foreseeable changes and adapts own and team’s projects in the face of unforeseen circumstances and/ or challenges; creates measures and criteria to monitor progress of overall projects against key Organizational objectives; creates cost-effective solutions for the Organization.

Technical Expertise:

• Progressive expertise in managing complex applications development and data analytics projects.

• Ability to provide authoritative technical advice and leadership in areas of technical responsibility.

• Theoretical and proven technical skills in data driven digital solutions.

• Extensive knowledge and practical experience in systems analysis, software development, application security, data migration, data integration, systems documentation, and management of systems development projects.

• Proven hands-on expertise in cloud computing technologies, systems integration, application security.

• Proficiency in critical, in-depth business solutions analysis, data management technologies, user experience design.

• Experience working on a variety of enterprise-grade IT implementation projects and post go-live Applications/Products management, both installed on premise or accessed through a SaaS platform.

• Demonstrated ability to provide professional and managerial leadership to technical staff and cross functional teams.

• Strong proven professional oral and writing skills, including the development and delivery of reports, oral presentations, and technical/persuasive documents for consideration at all levels of the Organization.

Languages:

Very good knowledge of English. A working knowledge of Spanish, French and/or Portuguese would be an asset.

IT Skills:

• Demonstrated abilities in MS 365 platform and MS products, as well as other cloud technologies like SaaS, PaaS, IaaS.

Experience with MS Azure cloud computing services is essential.

• Hands on skills working with relational database systems and related technologies, for example, SQL Server databases,Transact-SQL, ADF data factory and business intelligence services. (or similar products).

• Cloud-based ERP expertise would be an asset.

• Relevant proven abilities in User experience (UX) design and technologies and Agile Development methodologies would be desirable.

• Knowledge and experience with implementing and managing Robotic Process Automation initiatives and technologies would be an asset.

REMUNERATION

Monthly Salary: (Net of taxes)

US$ 6,443.83 (Salary is non-negotiable)

Post Adjustment:

US$ 4,091.83 This amount is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

ADDITIONAL INFORMATION

• This vacancy notice may be used to identify candidates to fill other similar short-term professional positions, at the same grade level.

• PAHO/WHO offers an attractive compensation package including a monthly net salary and post adjustment, which reflects the cost of living in a particular duty station and exchange rates (subject to mandatory deductions for pension contributions and health insurance). Other benefits may include: 2.5 days annual leave per month, generous telework policy, parental leave, sick leave, pension plan, and health insurance scheme. Other benefits for internationally recruited staff may include travel and removal expenses on appointment and separation, settling-in grant and rental subsidy.

• Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this position as a form of screening.

• The post description is the official documentation for organization purposes.

• Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

• For information on PAHO please visit: http://www.paho.org

• PAHO/WHO is committed to workforce diversity.

• PAHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.

• PAHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of misconduct.

• PAHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.

• PAHO/WHO is a smoke-free environment.

• Applications from women and from nationals of non and underrepresented Member States are encouraged.

• All applicants are required to complete an on-line profile to be considered for this post.