About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

World Group - Our Culture - YouTube

www.worldgrouplogistics.com

About UWL:

UWL® is a top 20 American-owned NVOCC and leading provider of global 3PL services. We take pride in delivering seamless supply chain solutions backed by a team of creative problem-solvers. We specialize in ocean transportation, air freight, project cargo, warehousing and distribution, road and rail, bulk liquid logistics, and customs house brokerage. Our proof is in our owned assets: a national network of distribution centers, dependable trucking capacity, and a user-friendly data management platform that delivers transparency and data you can count on. To find out more, visit www.shipuwl.com.

About this Role:

UWL, a World Group company, is currently looking for a dedicated and analytical problem-solver to come join our family as a Director, Business Process for our growing operations in Chicago!

Duties and Responsibilities:

• Monitor and improve key export air departmental productivity indicators
• Instill and foster a climate of compliance to meet regulations. This includes internal policies and procedures and external
  government regulations or customer policies/requirements
• Look for areas of improved efficiency to improve customer experience as well as controlling costs
• Build and maintain strong relationships with vendors and customers (shipping lines, trucking companies, and others)
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans
  where needed
• Qualify export air opportunities to determine validity of requests
• Reach out to various UWL vendors/partners to establish rates and rating structure for both ongoing clients and transactional
  opportunities
• Coordinate client needs and requests with internal stakeholders (operations, sales, etc.)
• Collaborate with internal parties, establishing rates for requested services
• Present rates based on customer requests in an accurate and timely fashion and follow up with the customers to determine
  competitiveness of rates presented
• Work directly with management teams to review monthly & quarterly GRI’s, making recommendations on how to best handle
• Monthly reporting of various metrics
• Mentor, coach, and develop new team members
• Provide feedback and suggestions on process and systems improvements and take a leadership role during rollout of said processes
  and improvements
• Prepare reports on the performance of export air departments and suggest improvements that will enhance the company’s profit
  margins, customer satisfaction as well as working closely with other senior department heads for the benefit of the company
• Resolve customer complaints and be able to negotiate amicable settlements
• Proactively provide pricing alternatives, routing solutions and technical assistance to clients
• Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of
  service required by the customer
• Take an active role in the transition of new business/updates to existing business
• Leveraging your expertise in air freight operations and supply chain management, you will optimize processes, monitor shipments,
  and lead a team to deliver exceptional service to our clients
• Coordinate and oversee all aspects of air export operations, including booking, documentation, customs clearance, and shipment
  tracking
• Implement best practices and streamline workflows to enhance efficiency and customer satisfaction
• Communicate proactively with clients to provide updates on shipment status, resolve issues, and address inquiries

Education & Experience:

• High school diploma or GED required
• Bachelor's degree preferred
• 3-5 years in international air export logistics pricing, sales, operations or similar role
• Excellent time management skills and the ability to organize the team effectively and efficiently
• Ability to make decisions at critical times and whilst under pressure
• Ability to lead a team and be sensitive to the needs of others
• Strong negotiation skills
• Critical thinking skills and problem-solving techniques
• Experience with direct customer/vendor interface
• Working knowledge of Microsoft Office Suite and Outlook
• Experience in management of large volumes of email traffic
• Strong written, verbal, and interpersonal communication skills
• Organized and detail oriented

Benefits/Perks: