Position Summary :

Execute closing procedures on all event inquiries and/or leads. Ensure response times are adhered to and that business is being closed at a high level of execution.
After business is booked/closed, responsible for ensuring that all arrangements and requirements are gathered with the function host before the function and are available on the day of the event to ensure that the event is executed to the expectations of the host according to what was agreed upon. This is done by completing a detailed run of show outline to gather guests' requirements, determine the proper setup, and timeline, and also give attention to any special guest needs, while also assuring that the valet team is aware and ready to execute alongside you. Finally, complete the business closeout procedure with the host and initiate the referral process to generate future business.

The duties and responsibilities of an Event Coordinator center on planning and managing events of varying sizes and purposes. Coordinators have to understand what it takes to make sure the logistics work out, keep everything within the allocated budget, and ensure that the event itself is carried out smoothly.

Required Skills :

• Sales and events experience
• Positive and detail-oriented
• Clear and timely communication
• Works with a sense of urgency
• Strong customer service skills with a can-do attitude
• Ability to close on business and upsell
• A good understanding of how referral business helps grow the business

DUTIES AND RESPONSIBILITIES :

• Respond to inquiries and leads in a timely manner and per business guidelines:
  • Respond to inbound leads assigned to them
  • Response time should be an hour or less. On off days the responsibility must be delegated to a trained associate.
  • All inquiries must be responded to with professional service etiquette.
• The role once the business is booked, prior to the event:
  • Complete and communicate in a timely manner the run of show outline for onsite events.
  • Procure anything needed for the party. In charge of signage and scheduling of required staff to service the event.
  • Call/email customers to remind them before for cut-off dates and to confirm details of the event.
  • Work with management and other heads of departments at all times and assist in carrying out special requirements and duties necessary to add to the guest's general comfort and well-being.
  • Weekly management meeting attendance to obtain feedback plan for upcoming events.