2 Family Engagement Specialist Jobs in San Marcos, TX
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Workforce Solutions Rural Capital Area is Hiring a Family Engagement Specialist Near San Marcos, TX
Are you passionate about ensuring families have access to quality child care services?
Workforce Solutions is seeking a dedicated Child Care Family Engagement Specialist to ensure compliance with contractual obligations, policies, and procedures for childcare intake and eligibility.
You will play a pivotal role in interacting with customers, childcare providers and area resource providers to assist in obtaining program eligibility, essential child care services and provide referral sources specific to the family.
Core Duties and Responsibilities
Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
- Communicates with customers regarding eligibility issues, documentation requirements, customer complaints, actions taken by Child Care Services (CCS) regarding their case as well as provide information about the CCS program
- Knowledgeable of and communicates with customers information regarding early childhood development and community based resources available to customers.
- Performs Quality Assurance reviews of customer eligibility by reviewing the customer documentation for completeness and accuracy.
- Performs mathematical calculations to determine the parent's income and share of cost.
- Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner.
- Enters data into databases as directed including the Financial Aid Communication System (FACS).
- Maintains accurate customer files in specific order and completeness.
- Takes immediate action to address and resolve customer and provider com plaint s.
- Performs other duties as may be assigned.
- Bi-Lingual English to Spanish - Spoken and Written a plus
Bachelors degree preferred. Combination of Education and experience are required.
Experience
Required- 4 year(s): Equivalent combination of education and experience.
Education
Required- High School or better
Skills
Preferred- Written Communication
- Task Management
- Public Speaking
- Positive Attitude
- Organizing
- Microsoft Office
- Logical thinking
- Focused
- Documentation
- Emotional Intelligence
- Conflict Resolution
- Correspondence
- Coordination
- Conflict Management
- Collaboration
- Client Support
- Tolerance
- Teamwork
- Self-motivation
- Respectful
- Problem solving
- Patience
- Multitasking
- Flexibility
- Empathy
- Diversity
- Compassion
- Communication
- Active Listening
Behaviors
Preferred- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Thought Provoking: Capable of making others think deeply on a subject
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
$34k-44k (estimate)
04/16/2024
05/11/2024
ruralcapital.net
Round Rock, TX
50 - 100
Related Companies
The job skills required for Family Engagement Specialist include Customer Service, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Family Engagement Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Family Engagement Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Family Engagement Specialist positions, which can be used as a reference in future career path planning. As a Family Engagement Specialist, it can be promoted into senior positions as a Job Developer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Family Engagement Specialist. You can explore the career advancement for a Family Engagement Specialist below and select your interested title to get hiring information.
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