Develop global service part forecasts for newly adopted service parts using historical data, engineering and product support input, and product and component knowledge
Participates in, and facilitate regularly scheduled meetings with representatives from product support, supply management, engineering and marketing to define service part requirements
Review service part forecasts and recommend adjustments to the forecast and ordering activity
Execute business activities in alignment with the Division processes, policies, and objectives
Manages the Order Fulfillment Process to ensure service part availability by developing, recommending and implementing strategies to meet the master schedule
Analyze metrics and data to improve business processes to improve overall customer experience with service part support performance
Qualifications
Ability to analyze information, and make trade-off decisions
Supply management experience
Excel proficiency
Demonstrated team skills and written and verbal communication skills
Ability to create and deliver status update presentations
Technical Skills & Knowledge, Preferred
Experience in service support environment
Project management skills
Proficiency with SAP and Microsoft Office suite
Proficiency generating reports from various data bases and computer systems
Data analytics and statistics
Education
Degree in a Business/Management discipline or equivalent experience
Degree in an Engineering/Technology discipline or equivalent experience
Degree in a Supply Management discipline or equivalent experience.
Relevant Work Experiences
Experience in planning, organizing, and implementing engineering projects
Manufacturing and/or operations experience
Experience working in supply management such as purchasing, warehousing, logistics, service parts management and procurement, etc.