Responsibilities

• We are looking for an exceptional Technical Trainer Lead to join the Education and Training team working closely with cross business functions to create, execute and operationalize instructor-led training, both virtually and in-person for our customers and partners. You will also be responsible for:

  Program Strategy and Development: 

  • Design, build and operationalize program capabilities, frameworks and metrics.
  • Harmonize cross-functional teams and subject matter experts to ensure ongoing alignment to the programs.
  • Collaborate with stakeholders to create engaging learning activities and compelling curriculum to enhance retention and drive customer outcomes.
  • Maintain and update training materials in response to product updates, or changes in curriculum to stay in alignment with adjacent training in different formats.
  • Develop advanced instructor-led training materials to meet the growing demands of our customers.
  • Provide recommendations to continuously improve and grow Workato’s education services.
  • Stay up to date with industry tools and technologies to improve the virtual and in-person training experience.

  Program Execution and Assessment:

  • Responsible for the overall experience of students attending the instructor-led events.
  • Deliver engaging and impactful training sessions virtually and in-person, ensuring participants gain a deep understanding of Workato’s Enterprise Orchestration capabilities 
  • Work with cross functional teams to deliver a comprehensive suite of instructor-led events, targeting different customer personas and skill-level
  • Adapt training delivery methods to accommodate to various personas 
  • Assess student submissions of practical exercises.
  • Track and analyze key performance indicators (KPIs), such as:
  • End of session surveys
  • Instructor Utilization %
  • % registration to participation
  • % of participation to passed exams
  • Testimonial collection

Requirements

Qualifications / Experience / Technical Skills

• 5-7 years of experience in any of the following at a SaaS/iPaaS company: 
• Technical Instruction
• Solutions engineering or consulting (pre or post sales)
• Customer-facing professional services
• Preference will be given to candidates who:
• Mountain View, California
• Denver, Colorado
• Have proficiency using the Workato application
• Have worked specifically as a Technical Instructor
• Have a background in iPaaS, computer science, automation, integration, or technical topics adjacent to Workato’s technology
• Have a BS or Masters in Computer Sciences/Engineering
• Are within driving distance to our United States office locations: Mountain View, Denver
• Estimated 25% travel required.

Soft Skills / Personal Characteristics

• Authentic charisma and infectious enthusiasm for Workato’s product.
• Confidence in answering live customer questions.
• Consistently delivers high-quality live presentations, education delivery, audience management.
• Addressing learners of widely differing technical aptitudes and comfort levels.
• This role will offer classes in English. Native or significant mastery in English is required.