Responsibilities

Join the Workato Product and Engineering team as a Technical Writer Engineer Intern, where your primary focus will be supporting the documentation team, including projects such as enhancing the documentation creation toolchain and process, training LLMs, and data analysis/data engineering tasks. You will have the opportunity to develop valuable skills in creating technical documentation while contributing to larger-scale documentation initiatives. Collaborate closely with team members to improve user experience through clear and informative content.

• Assist the Documentation Team in creating clear and informative content that educates users on Workato's features and functionality.

• Collaborate with engineers, product managers, and other team members to gather functional details and obtain technical reviews for documentation.

• Contribute to improving existing documentation by providing valuable feedback and recommendations.

• Participate in team initiatives to establish style and process guidelines for documentation creation.

• Occasionally contribute to internal documentation and provide input into tool and usability decisions.

• Perform data analysis and data engineering tasks as part of the role's responsibilities.

Requirements

Qualifications / Experience / Technical Skills

• Pursuing a degree in technical writing, computer science, data engineering, or a related field.

• Familiarity with Markdown, JSON, text editors, and source code repositories (experience with GitHub preferred).

• Familiarity with Chatbots or Natural Language Processing is preferred.

• Strong ability to write clear and effective technical content tailored for developer audiences.

• Able to work independently and cross-functionally, with the capacity to quickly learn new skills.

• Comfortable interacting with both technical and non-technical stakeholders.

• Knowledge of technical writing standards and familiarity with common style guides.

• Familiarity with the command line is a plus.

• Experience and expertise in SEO is a plus.

Your first three months: 

• Month 1: Spend time listening and learning. Meet with your team and colleagues at Workato to understand the current state of documentation and familiarize yourself with the company culture. 

• Month 2: Contribute to the improvement of product content by providing valuable insights and recommendations. Analyze content, and use data-driven analysis to identify areas for improvement. 

• Month 3: Collaborate with other team members to align and establish style and process guidelines for documentation. Contribute to improving the documentation authoring process and author documentation as well as edit existing documentation for clarity and consistency.