We are hiring an Experienced Dispatcher!

Not only do we have an excellent reputation for customer service, but we have an excellent reputation as a great place to work as well! We are committed to hiring and working with the best. We take pride in the work we do, and we want Dispatchers who do the same!

The Role of Dispatcher

As a Dispatcher, you will work in the office and thrive in a fast-paced environment. You will match the right technician to every job, accurately prioritize assignments, ensure client satisfaction and drive production.

What can WE do for YOU?

• Provide stability – we are a family-owned company that has been in business since 1996!
• We have a great benefits package that includes 100% medical coverage paid for our employees
• We are a company with a fun, professional and caring management team. We are family and treat our employees the same. You are not just a number!
• We are growing and so are the opportunities for advancement. 
• We provide ongoing training and professional development.
• Take pride in working for a company that makes a difference in the community and always does right by the customer.
• We promote a culture of continuous improvement including use of the latest technology platforms in the industry.
• Lucrative wage and BONUS Potential

Benefits of working for us

• Collaborative, team-oriented work environment
• Program for 100% paid medical, dental, vision, life insurance.
• Paid vacations and holidays
• Opportunities for performance-based bonuses
• Weekly pay with direct deposits
• Technical support and customer service training
• Management opportunities

Responsibilities of our Dispatcher

• Assign the most qualified technician to each service appointment. 
• Schedule calls to make the most efficient use of time. 
• Meet daily production targets by prioritizing the most urgent and profitable calls. 
• Relay accurate information to technicians, ensuring proficient, quality customer experiences. 
• Manage the whereabouts and needs of every technician in the field. 
• Debrief with each tech at close of each call to ensure all information gathered. 
• Be professional and establish customer rapport, encouraging repeat business. 
• Respond to customer requests, resolving issues and promote the brand.
• Participate in training and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress. 
• Ensure customer needs are met and exceeded.

Requirements for our next Dispatcher

• 3 years of dispatch experience in plumbing/HVAC(Preferred)
• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems and smart phones.
• Highly organized with exceptional follow-through abilities. 
• Exceptional multi-tasking skillset
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable. 
• Enjoys a fast-paced, goal-driven environment. 

If you’re the type of individual who genuinely cares about building a career and helping others, we want you on our team.