Description: RESPONSIBILITIES:
• Collaborate regularly with the Center Manager to ensure patient satisfaction and clinic effectiveness.
• Serve as a point of contact for the techs and the center manager.
• Keep in regular contact with the center manager to offer suggestions on how to boost clinic
productivity and efficiency.
• Take part in clinic-improvement initiatives.
• Compile patient complaints and issues, and work with the center manager to find solutions.
• Assist with maintaining regulatory compliance and standards for care quality, e.g., MIPS, OSHA.
• Maintain knowledge of every area of the clinic, including the front desk, medical records, surgical
scheduling, and call center for coordination purposes.
• Provide input for tech scheduling.
• Be an EMR super-user.
• Train and on-board new techs.
• Precept current techs or tech trainees as instructed by the center manager or tech trainer.
• Monitor techs for productivity and compliance with clinic policies, including, but not limited to spot-
checking proper charting and MIPS documentation by techs, attendees are properly documented,
and diagnostic images are upload properly to the EMR.
• Ensure that all tasks and patient contacts carried out by techs adhere to WEI's mission and core
values.
• Assist with personnel actions such as performance evaluations, interviewing new technicians,
and evaluating ophthalmic skills.
• Arrange and take part in tech and lead tech training.
• Actively engage in continuing education by attending to pertinent educational seminars and
webinars and remaining up to date with all best practices.
• Ensure that patient workups are accurate and thorough. Maintain a smooth patient care process.
• Maintain the lunch rotation and schedule, including their own, to ensure smooth clinic flow.
• Manage the office's inventory supply requirements and confirm delivery of the products.
• Hold themselves and other techs accountable for keeping track of the equipment's upkeep and
calibration, and maintaining the safety and cleanliness of the clinic, including, but not limited to:
o Diagnostic equipment is calibrated properly and regularly according to standard.
o Equipment, slit lamps, and projector lights are properly shut down at the end of day. o Tonopen/iCare/Pachymeter are returned and properly stored in a case at designated
area at the end of day.
o Surgical instruments are properly sterilized, labeled and stored at designated area. No
soiled/unsterilized instruments are left in the exam lanes/clinic.
o Attest sterilization and monitoring, and autoclave’s cleaning and inspection are done on
routine basis.
o Exam lanes are sanitized regularly and closed at the end of day.
o Routine drops are properly dated and restored to each exam lane at the end of day.
• Complete tasks requested by Providers and delegate as appropriate.
• Assist with patient triage for all incoming calls and walk-ins.
• Respond to ModMed tasks and IntraMail within expectations.
• Finish patient workups, diagnostic tests, and other ophthalmic tech duties when necessary.
• Carry out higher level duties deemed acceptable for clinics by the Center Manager.
• Carry out other responsibilities as assigned by the Center Manager and as needed.
Requirements:
QUALIFICATIONS:
• Minimum of four (4) years’ experience in an ophthalmic practice.
• Minimum of four (4) years’ experience performing ophthalmic procedures and diagnostic testing.
• COA or COT certification; if non-certified, COA must be obtained within 6 months of hire date.
• Ability to effectively prioritize multiple patient care needs.
• Ability to lead and provide guidance in all situations.
• Experience in using Electronic Medical Records (EMR), EMA/ModMed preferred.
• Reliability and dependability.
• Strong organizational skills.
• Excellent written and verbal communication skills
• Proficient in Outlook and Microsoft Office.
• Flexibility (may require some early mornings and evenings)