pThe Guest Services Ambassador GSA acts as the “face” of the hotel and is the main point of contact for guests. Primarily the overnight shift. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide an excellent guest experience.br /br /Guest Relations:br / Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as neededbr / Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possiblebr / Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilitiesbr / Take steps to ensure the greatest guest satisfaction possiblebr / Respond to situations as they arise and manage guest conflictbr /br /Operations:br / Inspect studios and public spaces daily according to company and brand standardsbr / Be able to respond effectively and according to procedure in times of emergencybr / Ensure all policies and procedures are accurately followed at all timesbr / Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales eventsbr / Respond to guest service calls efficiently and expedientlybr / Ensure safety of building and occupants; contacting emergency services/law enforcement when neededbr / Document work activity using the appropriate log and according to policy and procedurebr /br /Sales & Revenue:br / Executes the lead management process and completes all sales and marketing objectives as established by supervisionbr / Review Studio Inventory daily to ensure maximization of studio revenuebr / Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenuebr /Education:  High school diploma or equivalent, or General Education Degree GEDbr /Experience:  1 or more years of experience in the hospitality, retail, or food service industries preferredbr /Knowledge:  Basic understanding of several common office/front desk procedures and practicesbr /Skills:  Must be able to read, write, and speak English proficientlybr /br / Intermediate computer operation including but not limited to accessing data from the internetbr / Effective communication with staff and guestsbr / Effective conflict managementbr / Effective negotiation and sales skillsbr /br /Abilities:  Read, comprehend, and follow written proceduresbr / Respond calmly in situations of conflict and stressbr / Adapt to changes in daily workbr / Problem solve in a timely mannerbr /br /M/F/D/M/V Drug Free Workplace E.O.E./p