The Assistant General Manager assists the General Manager in managing the property operations on a day-to-day basis and assuring optimum performance and continual improvement in all key performance areas. Resolves guest and Associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. Assumes the General Manager’s responsibilities (efficient operation of the property as measured against the established budget, while maintaining guest service standards) when required. Assures that all guests are satisfied with room accommodations and customer service.

Guest Relations:

• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Monitor guest feedback and take appropriate and timely action per company policy
• Take steps to ensure the greatest satisfaction possible within budgetary constraints
• Ensure the security needs of the guests, staff, and property are met
• Ensure all team members know area attractions and services to accommodate guests’ needs
• Able to correct guest issues in a timely matter to meet our guest’s expectations.

Operations:

• The Assistant General Manager with be responsible for working various shifts on the front desk.
• The Assistant General Manager is responsible for insuring all front desk operations, are conducted according to policies and procedures and brand standards.
• AGM’s primary duty must be managing the enterprise, or managing a customarily recognized department or subdivision of the enterprise;
• Responsible for the Protection of Company assets as well as company and guest information
• Upholds and Enforces Sandpiper Property Managements standards as well as Extended Stay America brand standards and policy compliance at the property level
• Shares “Manager on Duty” responsibilities with the General Manager
• Provides other relief, or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel
• Actively reviews and monitors Social Media websites to ensure timely and appropriate responses
• Ensures that clean rooms, guest, and Associate satisfaction are top priorities

Sales & Revenue:

• Conduct sales activities to increase occupancy and revenue
• The Assistant General Manager will make sales calls and set up appointments on leads for the General Manager Manage property revenue and expenses to maintain or exceed budget
• Assists the GM in monitoring cash management and in-house balances
• Assists the General Manager in budgetary control measures, including labor monitoring, room expense control and inventory cost controls

Personnel:

AGM must customarily and regularly direct the work of at least two or more other full-time employees or their equivalent; and

• AGM must have the authority to hire or fire other employees, or the employee’s suggestions and recommendations as to the

hiring, firing, advancement, promotion or any other change of status of other employees must be given particular weight. * Review and approve property payroll according to company policy and procedure for all direct reports

• Ensure proper selection and retention of all direct reports
• Executes training, coaching, counseling, and engagement of all direct reports
• Conduct annual personnel performance appraisals for all direct reports.
• Ensure team members effectively follow the “Say Yes to a Simple Request” program
• Ensure all policies and procedures are followed by each team member

Sandpiper Hospitality, LLC and all affiliated organizations are Drug Free Workplaces

Job Type: Full-time

Pay: From $43,888.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person