Description

Under the general direction of the Training Managers, the Personal Trainer functions as a contributing member of the Training Team providing the highest quality of service while working with member clients to create plans that assist them in achieving their fitness goals. The Personal Trainer utilizes their exceptional skills in assessment and exercise programming along with knowledge of exercise science to help guide member clients through one-on-one sessions that are suited to their individual physical capabilities. The Personal Trainer may also work in small group and related settings to support the business. This position is required to work within established budget levels to help achieve overall club goals and support the financial success of Woodside. You must be availabel for nights and weekend hours. 

Duties / Responsibilities

• Provides personal assessments for all assigned member clients to review fitness goals, physical abilities and conditions to create personalized fitness routine
• Works to instruct member clients on proper techniques for exercise and equipment
• Contributes production and member client engagement which drives department financial success and continual improvement of the quality of Woodside Training services
• Assists in the development, growth, promotion and retention of all fitness services at Woodside and is required to adhere to monthly guidelines in the following areas: o Retains existing clientele (80%)
  • Conducts and converts new clients for training services via new member offerings including but not limited to the Ortho-Kinetics Assessment
  • Works continually to retain clients and confers with Training Manager where help is needed to do so
  • Personal Trainer is present on the fitness floor and provides assistance to members while on the fitness floor
• Demonstrates and maintains the image of a Training Professional: o Always acknowledges members with a friendly and helpful demeanor
  • Begins shift/client sessions on time and focuses 100% attention during each training session
  • Notifies and confirms with Training Manager before altering (skip, cancel, or reschedule) client/member sessions
  • Wears only Woodside approved uniforms; no hats allowed
  • Carries and updates iPad with each client’s specific pre-written/typed program throughout each training session
  • Continually evaluates members clients’ status and physical changes and makes adjustments to plan where necessary for optimal performance and improvement. This re-assessment or evaluation may include determining the member clients’ body fat percentage, circumference measurements and postural compensations/functional movement patterns along with any other applicable tests
  • Attends weekly Continuing Education -- this requirement will be flexible once 100 PT hours are serviced per month by the Personal Trainer and consistently maintained; this mandate will be enforced for any month where PT sessions fall below the 100-hour threshold.
  • Cleans/replaces equipment after use during and after each session and assists in general fitness for cleanliness
• Demonstrates, and continues to improve, all skills deemed necessary for the position such as organization, timeliness, professionalism and follow-through
• Builds and maintains all hour and budget requirements to maintain/surpass current Personal Trainer Ranking (level) as outlined by Woodside Training compensation plan
• Attends and participates in all required continuing education, departmental and all other required staff meetings
• Completes outside continuing education as approved and directed
• Performs Trainer-on-Duty hours as assigned
• Integrates assigned new members into Woodside through provision of the outlined assessment protocols
• Follows-up and continues to serve assigned members at the required time periods and throughout their continued membership, as well as any other assigned retention duties
• Updates online schedule daily with schedule availability, booked Ortho-Kinetics Assessments, PT sessions, Continuing Education hours, one-on-one meetings and when applicable Small Group Training Sessions, Boot camps and any other training camps; generally, availability will be due for the following week (Monday – Sunday) by no later Thursday at 9:00pm of the current week
• Ensures that all sessions performed have been properly checked-in through club software system and members charges have been assessed to their accounts
• Utilizes all digital record keeping, processes and procedures as outlined by Training Manager
• Enforces all Club policies and rules to ensure a safe and comfortable environment in which clients can work out
• Produces required reporting documents including; Semi-monthly and Monthly Budget Reports, Client Frequency Reports, Payroll Reports and others as needed/requested
• Must verify that all missed member client check-ins where the member did not show or where the client provided notice less than 24 hours prior to the scheduled session are charged to the member’s account. Failure to do so will result in loss of ability to charge the client.
• Participates and contributes toward the promotion and delivery of all department and club special events
• Promotes member relations and exhibits Woodside core values as part of daily routine
• Works alongside and treats all Woodside employees with the utmost levels of friendliness and respect
• Maintains clean, organized and visually appealing areas in and around all fitness areas
• Complies with club’s employee handbook and with all applicable federal and state employment laws
• Participates and fulfills all requirements set forth in the Continuing Education Curriculum (Woodside University) Program
• Completes all other duties as directed/assigned

Qualifications

Any combination of education and experience providing the required skill and knowledge is qualifying.

Typical qualifications would be equivalent to: Education/Experience:

• High School diploma or GED is required
• Personal training and program design experience and minimum of one group fitness certification from nationally recognized fitness organization (e.g., AFAA, ACSM, ACE, NCSA) is required
• Certification by American Red Cross in Adult CPR and First Aid required within one month of hire
• Specific experience in a fitness facility is preferred
• Bachelor’s Degree in physiology, kinesiology, recreation, health or related field is preferred
• Strong emphasis and proven experience in health and fitness is required

Skills:

• Must be self-motivated and able to engage others without reservation
• Ability to work collegially with a diverse group of staff and members
• Excellent interpersonal communication skills, especially verbally
• Must be able to communicate well with heavy telephone and email communication
• Excellent customer service skills
• Computer literate and proficient in MS Office products and keyboard accuracy is a must
• Attentive to detail and excellent organizational skills; ability to prioritize multiple tasks
• Ability to maintain a clean, safe training environment and to keep equipment functioning optimally
• Ability to maintain confidentiality
• Fitness equipment maintenance
• Safety and regulatory requirements
• Experience in sales and/or high-level customer service environment

Licenses/Certifications:

• Valid Driver’s License - or Transportation to work and on occasion miscellaneous work-related trips of short duration
• CPR/AED required
• Accredited Personal Trainer Certification

Special Requirements:

• Perform various functions as required by Woodside
• Regular and predictable attendance is required
• Schedule varies according to the needs of the member clients and the business. Work hours may extend beyond 40 hours per week. in addition to normal club business hours may be required to meet budget thresholds, work special events, promotion and other demands that required occasional early mornings late evenings and weekends
• Primarily requires standing throughout the length of the shift, but there will also be extended periods of sitting and moving throughout the facility, including providing training or demonstration of proper training techniques
• Ability to move 50-100 pounds on a regular basis
• Visual acuity for computer work

Working Conditions:

Fitness center environment with exposure to equipment, ability to demonstrate use of equipment and otherwise fulfill training duties