Overview

The retail supervisor at The woodlands Resort is responsible for overseeing the work of retail staff in a store environment. This includes monitoring employee activity, coordinating shipments and receiving the merchandise into the store alongside helping customers resolve issues as they arise.

Responsibilities

• Overseeing salespeople, cashiers, shelf stockers, and other employees.
• Managing finances and preparing an annual budget.
• Keeping records of expenditure, sales figures, and employee performance.
• Evaluating the supply and availability of stocks, and profit-margins.
• Implementing measures to avoid stock damages, theft, and wastage.
• Monitoring shelve stocks and product displays, and the general appearance of the store.
• Addressing customers' requests, comments, and complaints.
• Motivating employees to achieve targets.
• Training new staff members and scheduling shifts.

Qualifications

• Demonstrable experience in a supervisory capacity at a retail store, or similar.
• Exceptional interpersonal skills in dealing with employees and customers.
• Proficiency with spreadsheet and word processing software.
• Excellent written and verbal communication skills.

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