Description

Scope of Work
This position is responsible for supervising the 390 Golf Experience Facility operation including the opening and closing of the facility as scheduled. Direct, monitor and support of employees for efficient operations. 

Essential Job Functions
• Reports to work on time for each shift with a professional appearance and in full uniform
• Supervision of daily operations for facility including opening and closing.
• Trusted and responsible for proper handling of large sums of money, keys and facility security codes and
the adherence to security procedures and policies.
• Keep facility, employees and patrons safe at all times and exercise proper safety procedures especially during inclement weather.
• Appropriately assist with customer inquires and disputes.
• Assist with employee schedules.
• Operate and troubleshoot facility point of sales systems as required.
• Organize and monitor driving range bays
• Assist and perform monthly inventories.
• Assist with sales and promotions.
• Assist with performance evaluations on 390 Golf Experience staff.
• Assist in future planning and direction of events.
• Manage, motivate and oversee staff to ensure they are performing jobs properly.
• Properly train, reward, discipline staff as required.
• Address employee matters including grievances and assist in proper follow up procedures.
• Work with the facility manager to ensure readiness for operations.
• Attend facility meetings to exchange ideas and update progress of the driving range.
• Monitor and assist with the breakdown and resetting of facility for events.
• Prepare, maintain and file accurate records and reports

Other Job Functions
• Oversees and maintains the cleanliness of all assigned external areas of the facility
• Maintains a positive interaction and cooperation with Park District staff, the public and Facility patrons.
• Performs the job in compliance with Park District policies.
• Performs other event or banquet duties as directed
• Excellent communication, time management and organization skills

Qualifications

Requirements of Work
• A minimum age of 21 is required for this position
• High school graduate or GED Certificate
• Two years experience in a supervisory role 

• Excellent communication skills and customer service. Ability to address complaints
and resolve concerns as needed in a professional manner.
• General knowledge of time clock usage.
• General knowledge of safety, liability and risk management practices.
• Ability to multi-task and troubleshoot.

Ability to

• Provide a high level of customer service to all guests in a friendly, courteous manner
• Respond to inquiries and requests from the general public
• Follow directions and communicate in English verbally and in writing 
• Work flexible schedules and shifts, as assigned
• Manage work time effectively and efficiently
• Be on one’s feet for the majority of the shift
• Maintain self-control and composure in difficult situations
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, integrity and receptive to change
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location

Work Hours
Work hours vary based on the scheduled or contracted events and include weekday, weekend and holiday hours including daytime, afternoon and evening hours. Dependability and flexibility in work availability is required.