Women’s Pelvic Restorative Center is the largest center staffed solely by fellowship-trained board certified Specialists in a private practice setting. Our doctors and dedicated staff seek to provide women with the highest level of care for female pelvic medicine and reconstructive surgery. We are looking for a Patient Services Representative to join our team!

SUMMARY

Greets, instructs and directs patients and visitors; Check in/out patients efficiently and smoothly in a professional manner. Provide excellent customer service to both patients and co-workers to promote patient retention.

ESSENTIAL DUTIES ANDRESPONSIBILITIES

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Check in patients, verifies all demographic and insurance information with patient at time of check-in and update patient account if needed.
• Assist new patients in completing all necessary paperwork
• Direct patients to update new insurance charges or to make financial agreements
• Schedule patient visits and communicate with clinical staff regarding patient scheduling (i.e. late arrivals, cancelled appointments, etc.)
• Schedule patients return appointments.
• Verify patient's insurance.
• Answer phones to respond to inquiries made by patients, vendors, insurance companies, and other medical facilities.
• Screen and route patient calls to other departments efficiently, ensuring accurate registration and scheduling in the database.
• Participate when necessary with other staff members to seek account resolution.
• Completes all daily activity reports at end of scheduled shift.
• Participates in educational and developmental activities.
• Maintain patient flow
• Follow HIPAA guidelines.
• Other duties as required

EXPERIENCE

• 1 years in a Medical Office Experience
• 1 year of Front Desk Experience
• 1 year of Athena EMR Experience (Preferred)

QUALIFICATIONS:

• Proactive mindset and outgoing personality
• Exceptional phone manner
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Be a self-starter with attention to detail
• Must be flexible, organized, and function well under pressure

EDUCATION

• High school diploma or GED

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Ob/Gyn

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• EMR systems: 1 year (Preferred)
• Medical receptionist: 1 year (Required)
• Multi-line phone systems: 1 year (Required)

Work Location: In person