Description

Responsible for processing service paperwork from Technicians into the field service management software. Assist with customer database maintenance. This is a part time position.

Requirements

Essential Duties

• Complete a thorough review of jobs submitted by Technicians including paperwork, labor and material transactions, job notes and recommendations. Correct discrepancies as needed.
• Review and process jobs in field service management software for final billing process.
• Correct errors identified during the billing process.
• Create service quotes for routine service and maintenance work.
• Update customer database with accurate information.
• Work closely with Service Supervisors, Service Managers, Service Dispatch Team and Parts Team to provide customers with exceptional service.
• A commitment to the Company’s core values of honesty, integrity, hard work, and a positive attitude.
• Ability to meet physical demands and perform the essential job functions within the work environment identified in this job description.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Supervisory Responsibilities

• None

Education & Experience Requirements

• High School Diploma or GED equivalent
• Some college preferred
• 2 years of experience in a data entry position is preferred 

Skills & Knowledge Required

• Must have strong attention to detail and excellent organizational skills
• Strong commitment to customer service 
• Excellent verbal and written communication skills
• Proficiency with Microsoft Word, Excel, and Outlook
• ERP software proficiency, Sage is preferred 

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Physical Demands: 

• While performing the duties of this job, the employee must be able to remain in a stationary position extended periods of time and be able to move about inside the office to access file cabinets, office machinery, etc. 
• Operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer and must have the ability to use hands to handle, control or feel objects or controls and reach with hands and arms. 
• Constantly communicate and exchange information with team members and must be able to effectively communicate correct information with vendors. 
• Read/comprehend, write, communicate orally, reasoning and analytical abilities, and mental flexibility. 
• Occasionally will move objects up to 10 pounds which includes bend, squat, kneel, crouch, and reach above shoulder to access materials and/or for document archiving.
• Climb flight of stairs daily for positions located in Zeeland office. 
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish accounting and administrative data. 
• Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication and to make discriminations in sound. 

Work Environment: 

• While performing the duties of this job, the employee is regularly working in a typical interior/office work environment. 
• Position may involve extended work hours. 
• The noise level in the work environment is usually moderate.