World of Beer Job Description–Shift Lead 

Employee Job Summary:

Responsible for managing a shift for World of Beer location, the ability to meet or exceed established financial goals and the ongoing development of World of Beer Staff.

Reporting Relationship:

General Manager

Primary Responsibilities:

Primary focus should be put on running a successful shift, the acceptable attainment of building sales and exceeding all forecasted financial goals for a shift, the development and growth of World of Beer hourly staff, the ongoing established World of Beer quality of operations and exceptional shift execution.

Qualifications and Job Requirements:

• 2-3 years of previous hospitality/food service industry management experience that resulted in consistent, positive sales and profitability growth is preferred.
• Proof of eligibility to work in the United States.
• A history of only the highest levels of restaurant cleanliness, food safety, employee & customer safety, and sanitation standards are always upheld.
• A Food Safety and Alcohol Awareness Certification is required within 30 days of being hired, as required by state law.
• Ability to perform all other duties and responsibilities as required or requested.
• Exemplify the WOB Way always.

Physical Requirements

While performing the duties of this job, a WOB Shift Lead Employee is regularly required to talk, hear and see. This position includes the ability to stand for periods of time up to 10 - 12 hours in a shift and have the ability to be able to taste, smell, stoop, bend, stretch, kneel reach, carry, push and lift up to 50 pounds without restriction. Ability to verbally communicate with all employees, customers and phone callers in English.

Duties/Requirements for Shift Lead Employees 

Technical Skills 

• Ability to lead a team of hourly employees on a shift & handle a customer complaint.
• Understand all FOH & BOH stations within a Tavern well enough to train a new WOB*Star on that station.
• Be able to navigate the Operations Manual to find listed standards. Maintain on-going knowledge of spec/standard of every station within a Tavern to the level that you could understand when a standard is being followed.
• Complete Certified Training Program
• Expert on Responsible Vending and Safety and Sanitation policies. Ensure they are followed for everyone’s safety.
• Has accurate and safe cash handling procedures.

Relationship Skills 

• Thoroughly communicate all pertinent information to management team and staff.
• Manage hourly WOB*Stars effectively with respect and clear direction. Ensure adequate staffing and manpower planning; interact with staffing pars, interviewing, training and development, while maintaining an on-going focus on labor cost effectiveness. Ensure acceptable staffing pars always (3¬4 table stations, etc.). Constant focus on labor cost effectiveness and overtime without affecting service standards.
• On-going training & development, support, counsel, advice and assistance to all staff members. Ensure team knowledge and focus on the current company hot buttons and directives. Train all WOB*Stars 100% in adherence with WOB Training Programs.
• Provide all managers and staff members with behavior feedback. The ability to challenge and redirect poor performers.
• In compliance with all policies in Employee Handbook and WOB programs (Safety, Security, Food safety, Alcohol Awareness, etc.).
• Teach the WOB*Way and lead by example in their knowledge of the WOB*Way.

Business Savvy Skills 

• Manage the flow of the shift using the “Compass” method.
• Ensure that only the highest levels of Tavern cleanliness, food safety and sanitation standards are always upheld (no cigarette butts out front, no wet floors in BOH, etc.).
• Able to open and close the WOB successfully and safely for business. Follow safety practices/controls. Only managers have Shift Leads, mag cards, alarm codes, etc.
• Promote the WOB Brand and support and advertise community-based event events.
• Be punctual with all required or assigned reporting responsibilities.
• Ensure that the Tavern is always in compliance with prevailing federal and local laws and WOB programs (Labor, Safety, Non-harassment, Security, Food safety, Alcohol Awareness, etc).
• Ensure customer or employee satisfaction and prompt problem resolution. 

Summary

This job description is a summary of duties and is not designed to contain an exclusive listing of duties or responsibilities that are required. The job description and duties may change at any time with or without notice. By signing below, you should understand that a job description is not a contract; is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any employee may be asked and expected to perform additional duties, responsibilities or projects with or without notice. Employee's signature below constitutes the employee's understanding of the requirements, essential functions and duties of the job description.