Material Handling Operations Manager (PSM)

Department: Service

Employment Type: Full Time

Location: BR11- CONCORD, NC

Reporting To: Craig Carrigan

Description

Key Responsibilities

• Lead with vision: Set goals, plan, direct, train, and evaluate to fulfill department needs and empower employee growth.
• Be the mentor: Supervise comprehensive training in product know-how, company protocols, and safety, shaping a team equipped for critical roles and WMH safety excellence.
• Strategize and conquer: Collaborate across departments to craft and execute plans skyrocketing sales targets and expanding our customer universe.
• The customer whisperer: Engage directly and responsively with customers – in person, chat, email, or phone.
• Set the bar: Define clear, ambitious goals for your team, fostering a culture of accountability, development, and collaborative spirit.
• Efficiency is key: Uphold stellar housekeeping and operational efficiency.
• Report like a boss: Deliver insightful weekly/monthly/quarterly progress reports using our cutting-edge WMH business system.

Skills, Knowledge and Expertise

• Business savvy
• Customer service mastery
• Problem-solving and analytical prowess
• Decision-making and initiative
• Organizational genius

• High School Diploma or GED (required).
• Rich experience in Material Handling/Parts/Service Management or similar fields (highly preferred).
• 5 years of strategic planning/team development/operational efficiency experience
• Valid driver's license (essential).
• Relevant experience in product management, technical expertise in forklifts, and material handling
• Clean record, background check, and drug screen.
• Commitment to industry standards.
• A shining beacon of professionalism and positive attitude.

• Based in branch, with some travel to our regional stores.

Benefits

• Competitive pay starting from $65,000 , tailored to your awesome skill set and experience.
• Health insurance, Paid Holidays, PTO.
• Cell Phone Allowance, Retirement plans, Profit Sharing, Incentive programs.
• Quarterly bonuses based on fleet productivity and profit targets.
• A culture of diversity, inclusivity, and equal opportunity.
• Stay connected with a Cell Phone Allowance.
• Ongoing in-house exclusive HYG technical training programs
• Sign-on bonus opportunities await!
• Keep your work-life balance intact with flexible hours.