Job Description:

Wittenberg University is seeking a Campus Visit Coordinator. The Coordinator reports to the Assistant Director of Admission for Visits and Events and maintains responsibility for activities related to the campus visit experience for the University. The Coordinator possesses unique communication skills and exhibits core values that effectively engage and inform prospective students in an organic, student-focused style while establishing rapport and building trust. This is a full-time, 12-month, non-exempt level position.

Essential functions include, but are not limited to:

General Duties and Tasks

• Recruit students to Wittenberg University through coordination of their campus visit experience.
• Manage all functionality of the Welcome Desk in the Office of Admission, including but not limited to answering phones, responding to emails, processing paperwork, and greeting visitors in a prompt and professional manner.
• Coordinate with ITS to maintain the video content in the reception area.
• Maintain a clean, friendly, and welcoming reception area, which includes purchasing and restocking supplies and materials.
• Support the Assistant Director for Visits & Events in Admission event planning, which includes group visits for prospective students, Open Houses, Accepted Student Days, and other in-person and virtual University events.
• Hire, train, and manage approximately 15 student employees within the Office of Admission.
• Create and maintain GroupMe and Microsoft Teams channels for communication with student staff, ambassadors, and office staff.
• Coordinate work schedules for Student Ambassadors and Student Workers.
• Meet with prospective students and family members when necessary, and serve as liaison to the Athletic Department for coordinating prospective student athlete visits.
• Assist with mailings and prospective student correspondence.
• Upload prospective student data into Slate CRM and manage the VisitWitt email inbox.
• Complete additional self-paced training in Slate CRM to enhance visit capabilities.
• Develop and maintain professional relationships with other departments across campus to provide a visit schedule that meets the needs of prospective students. This includes communicating the daily visit schedule with all faculty and staff, including any schedule changes or cancellations.
Keep up-to-date on changes in majors, programs, and student organizations on campus.

Operations & Communication

Complete special projects and perform other duties as assigned by the Assistant Director of Admission for Visits and Events and the Director of Admission.


Perform other relevant duties as assigned such as special projects, programs, and developmental activities.

Requirements:

Candidates must have:

• A high school diploma is required; a bachelor's degree is preferred.
• Previous experience in an admission or higher education preferred.
• Working knowledge and experience using Microsoft Office software (Outlook, Word, Excel, Teams and PowerPoint).
• Experience using Technolutions Slate CRM preferred.
• Ability to safeguard the confidentiality of student, staff and University information by exercising discretion in managing records and communication with faculty, staff, parents, alumni and current and prospective students.
• Demonstration of the highest professional demeanor and ethical behavior.
• Must be able to effectively communicate in a timely fashion with key stakeholders in the enrollment process, including but not limited to prospective students, family members, University faculty and staff in all areas related to the campus visit experience. Outstanding speaking, writing and listening skills are required.
• Excellent communication and presentation skills.
• Strong organizational and time management skills, and strong typing and data entry skills.
• Ability to problem-solve and work independently while also having the ability to function as part of a team.
• Ability to interview and also provide training and supervision for student workers.
• Proven ability to establish rapport with students, faculty, alumni, employers and staff colleagues.
• Demonstrate integrity and ethical behavior in working with confidential information.
• Ability to multi-task and prioritize work in a high-volume fast-paced environment.
• Ability to remain stationary for up to two hours.
• Ability to complete extensive phone work and email keying.
• Ability to routinely move and transport equipment and supplies weighing up to 20 pounds.
• Occasional evening and weekend work will be required.

Additional Information:

Wittenberg is committed to attracting and retaining highly qualified individuals who collectively reflect the diversity of our student body and society at-large. Please see our notice of nondiscrimination housed on our website.

The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.

Wittenberg University is committed to preventing and addressing sexual misconduct in our campus community. Click here to view our Title IX policies.

Employment at Wittenberg University is contingent upon satisfactory completion of applicable background checks including but not limited to: criminal records, educational verifications, driving records (when job-related), and/or credit history (when job related).

Application Instructions:

Review of applications will begin immediately and the position will remain open until filled.

To apply, please set-up an account in our online recruiting system and upload the following documents in MS Word or Adobe Acrobat format.

1. Resume
2. Cover letter
3. Name, address, and phone number of three professional references.

Applicants who require accommodation during any stage of the hiring process should contact the Office of Human Resources at (937) 327-7517 or email hure-mail@wittenberg.edu.