Job Title: Maintenance Supervisor

Location: Bellingham

Type: Full-Time

We are looking for a highly organized, energetic, self-starter who enjoys a fast-paced work environment and takes ownership in all aspects of their work. The successful candidate will possess outstanding customer service, multitasking and problem-solving skills and the ability to react with appropriate levels of discretion and urgency to situations or events that require quick response and good communication. They will also demonstrate a strong sense of initiative, a collaborative work style, and a strong work ethic, taking pride in cleanliness, efficiency and accurate record-keeping and documentation. Physical aspects of the job include heavy lifting, carrying, transportation and manipulation of maintenance equipment and appliances, standing/walking for long periods of time, bending, kneeling, stooping, climbing, and balancing.

Objectives of this Role

• Team leadership - Supervise and mentor a team of maintenance personnel, providing guidance, training, and support to ensure their success in maintaining properties to the highest standards

• Oversee the maintenance and repair activities, including capital improvement projects, preventive maintenance schedules, turnover units, owner and investor inspections, routine maintenance, curb appeal, and emergency repairs

• Organizing, coordinating, and managing the overall maintenance operations including curb appeal, timely work request service, quality turnover / make-ready schedule, and cost-effective inventory control and ordering for the property.

• Ensure the quality of maintenance work meets or exceeds industry standards and company expectations. Conduct regular inspections of turned units, ensuring units are move-in ready prior to occupancy.

• Maintain and source preferred vendors to complete specialized services and repairs, while ensuring vendor performance meets contractual agreements and cost of goods and service is competitively priced.

• Generate and manage an effective on-call schedule. Able to perform effective emergency (after hours) maintenance, as required.

• Manage and maintain all contracts and warranties, diagnose and perform minor and routine maintenance/repair in a timely and professional manner.

• Provide ongoing training and leadership to maintenance staff.

• Manage an on-call schedule with team members readily available to address after-house maintenance, as required.

• Identify and resolve maintenance challenges efficiently, considering both immediate needs and long-term solutions.

• Act as a point of contact for property managers and residents regarding maintenance issues, updates, and resolutions.

Required Experience

• Minimum 5-10 years of experience in property maintenance.
• Supervisory experience of minimum 5 employees for minimum 3-5 years required.
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing maintenance team.
• O7B electrical license preferred.
• Excellent verbal and written communication skills.
• Ability to exercise quick and accurate judgement and maintain confidentiality.
• Effective conflict resolution and customer service skills.
• Ability to effectively prioritize numerous requests and incoming information to ensuring an appropriate level of response and urgency is given to each.
• Ability to set priorities and multi-task with a strong attention to detail.
• Working knowledge of Yardi or other property management software preferred.
• Proficiency in computer applications, including MS Office Suite.
• Customer-centric mindset with a focus on delivering exceptional service to residents and property management teams.
• Current driver’s license and proof of automobile insurance.

Employment Benefits

• Compensation is highly competitive, ranging from $35/hr to $45/hr depending on experience.
• Medical/Dental/Vision
• Medical Flex-spend Account
• Life Insurance
• 401(k) Retirement Savings plan with Employer match
• Vacation Time
• Sick & Safe Leave
• Additional employee resource programs

Job Type: Full-time

Pay: $35.00 - $45.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Bellingham, WA: Relocate before starting work (Required)

Work Location: In person