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WiseTech Global is changing the world of logistics through technology. We build products using the latest software tools and the best hardware platforms and take pride in delivering solutions that make a significant difference for our customers, partners, staff, shareholders, and the logistics industry at large.
The Global Product Support (GPS) team offers an opportunity for a dynamic Product Support Team Lead to join our Americas region team.
Product Support Specialists are responsible for triaging, troubleshooting, and facilitating the resolution of a wide variety of customer-raised product support incidents for the CargoWise application.
The Team Lead will be responsible for effectively leading the Americas support team, fostering and nurturing a culture of collaboration, execution, and continuous improvement initiatives. This role will drive key Product Support objectives and outcomes to align with our processes, and policies; translating to exceptional team performance, customer support, and incident resolution by the GPS team.
Opportunities exist to contribute and influence strategic and continuous improvement projects improving the team’s overall objectives and the customer’s support experience.
We invest in our people from day one. We offer a competitive base salary, 401k, paid time off, medical benefits, development opportunities in the form of education assistance, mentorship, LinkedIn Learning, and more!
From time to time, WiseTech Global may use an external service provider to assess applications on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.
Full Time
Software & Cloud Computing
$86k-114k (estimate)
05/09/2024
07/07/2024
wisetechglobal.com
EVELEIGH, NEW SOUTH WALES
1,000 - 3,000
1994
RICHARD JOHN WHITE
$200M - $500M
Software & Cloud Computing