Wise Auto Group is Hiring a Harley Davidson Motorcycle Sales Associate/ Fit Specialist Near Temecula, CA
Job Title: Fit Specialist Department: Motorcycle Sales Supervisor: Sales Management Team Summary DescriptionFocus on the in-store customer experience; follow up with dealership customers & presentation of Harley-Davidson motorcycles. The sale of Harley-Davidson motorcycles to dealership customers appropriate to their preferences and needs by applying the dealership sales process, working in concert with assigned teams and an Assistant Sales Manager (ASM). Duties and Responsibilities
Welcome guests into the dealership
Narrow down the selection of Harley's to find which ones fit the customers' needs
Follow up phone calls to customers
Selling the fun and excitement of Harley-Davidson to customers
Responsible for making sure that every person encountered on the sales floor is entered into the CRM
Aggressively but politely following up on all prospective customers
Meet and exceeding contact goals as assigned by the Sales Manager
Follow all procedures to complete all paperwork accurately and in a timely manner
Maintain the showroom and display of motorcycles in a manner appealing to customers
Remain alert and on the floor, at all times
Greet customers immediately, in a courteous and friendly manner
Handle telephone transactions quickly and courteously
Ensure that customers are properly qualified for needs and wants
Practice an effective selling methodology so that all customers receive consistent treatment when doing business.
Make introductions to other departments to ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans
Follow policies regarding road tests, pre-delivery inspections, and vehicle deliveries
Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to "make things right", as specifically directed by the ASM and/or Sales Manager
Attend training sessions as requested by the Sales Manager
Perform other related duties as assigned or requested
Supervisory Responsibilities
None
Qualifications & Job Requirements
Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them
Applicable experience in big ticket retails sales strongly preferred
Passion for the motorcycling lifestyle and riding community
Must have ability to relate with broad customer base
Excellent verbal and written communication skills
Ability to present oneself as well as the company in a professional manner
Knowledge of applicable laws/policies/principles/etc
Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet
Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus
Attention to detail
Interpersonal skills and customer service skills required
Approachable, likeable, and enthusiastic personality
Ability to get along with broad customer base
High energy level needed
Be self-motivated, positive, driven and helpful
Ability to handle confidential information responsibly
Great customer service, excellent personal communication, and demonstrated closing skills